My name is Janiece Mason. So in December **** I had to have your corporate Department g...

GetHuman-criketw's customer service issue with Sprint Corporate Care from January 2019

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The issue in GetHuman-criketw's own words
My name is Janiece Mason. So in December **** I had to have your corporate Department get me my upgrade because once again my account had been messed up. This was Dec. ****. Now in March **** I had my number changed from ***-***-**** to ***-***-****. Now on that same day I got my son a new phone. Fast forward to now. I went to the Sprint store yesterday to get my upgrade I was due in December they persisted to tell me that it's not due in March which is a lie. I got this phone during my Christmas vacation from work. What they did was mix up my phone with my sons. They are refusing to honor my upgrade. I have the Galaxy forever which entitles me to my upgrade after ** payments and since they messed up they are not giving Mr my upgrade. They keep saying I have to pay for * months which is incorrect
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Sprint Corporate Care

Customer service issue
Reported by GetHuman-criketw
Jan 15th, 2019 - a mon ago
I have an issue with Sprint Corporate Care too
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Jan 15th 11:48pm