Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-criketw may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
The issue in GetHuman-criketw's own words
My name is Janiece Mason. So in December **** I had to have your corporate Department get me my upgrade because once again my account had been messed up. This was Dec. ****. Now in March **** I had my number changed from ***-***-**** to ***-***-****. Now on that same day I got my son a new phone. Fast forward to now. I went to the Sprint store yesterday to get my upgrade I was due in December they persisted to tell me that it's not due in March which is a lie. I got this phone during my Christmas vacation from work. What they did was mix up my phone with my sons. They are refusing to honor my upgrade. I have the Galaxy forever which entitles me to my upgrade after ** payments and since they messed up they are not giving Mr my upgrade. They keep saying I have to pay for * months which is incorrect
GetHuman-criketw did not yet indicate what Sprint Corporate Care should do to make this right.
I have an issue with Sprint Corporate Care too
How GetHuman-criketw fixed the problem
We are waiting for GetHuman-criketw to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.