I became a Sprint customer last year on a promotion, coming over from Verizon. I’ve had...

GetHuman1958285's customer service issue with Sprint Corporate Care from January 2019

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The issue in GetHuman1958285's own words
I became a Sprint customer last year on a promotion, coming over from Verizon. I’ve had a year to understand Sprint customer service. Everyone appears to be nice, yet the majority lack knowledge and all have had no discretion, flexibility nor competitive desire to compete with the other major mobile providers. The Sprint representatives reach a peak, and then skills and ability drop off completely* there is no escalation. Sprint, on the surface, is somewhat competitive, yet the representatives cannot complete with T-Mobile. They have no authority. All-in-all, Sprint comes slightly over $** a month in comparing my required plan. In addition, poor customer service is noted due to the lack of a Sprint customer service email address. I will be cancelling my service with Sprint prior to and near the end of the month. Account Number: *********, JOHN RYAN
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1958285
Jan 13th, 2019 - 9 mons ago
I have an issue with Sprint Corporate Care too
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Seen by 3 customers so far
Similar issue to 1751 others
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Timeline
GetHuman1958285 started working on this issue
Jan 13th 11:09pm