To start, when I signed up with Sprint in November I was supposed to be on the Advanta...
GetHuman-bethmize's customer service issue with Sprint Corporate Care from January 2019
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The issue in GetHuman-bethmize's own words
To start, when I signed up with Sprint in November I was supposed to be on the Advantage Club plan. my daughter was there in the store, she's the one who gave me the invite and it didn't get done so in the beginning of December she sent me a link with her email address and all the information that I needed I followed the link and did everything I was supposed to do it took me to a web page that said welcome Advantage Club member it may take a couple of months and my only options from there were to add a line or bring in my own phone. I didn't get an email notification of the plan change and when I went to the my Sprint it never said that my plan had changed. at that point I called and I also went into the store to make sure that the plan did indeed change. The store rep looked it up and said yes you're on that Advantage Club plan, it's just not showing up yet because it'll be on next month to avoid prorated charges and I asked at that time. .. shouldn't the my account reflect the current plan that I'm on? no matter when it shows up in the billing cycle it should still show up when I look at my account as the plan that I'm on and they assured me that everything was fine. I went and followed that link once again with her credentials at on December **th just to be sure. I did not get put on that plan which leads to the interactions from January *th. **the first chat which started at approx **:**pm ( I did not get the transcript as requested) after explaining all of the above and haggling about the plans that I have available, my chat screen froze. **nd chat:* the agent told me that there is no such plan. at the time I didn't know the name of it, I just told her that my daughter was an employee and that it was $** a month unlimited with auto pay she told me that there's no plan that $** a month unlimited with auto-pay. when we finally figured out what it was I was supposed to be on he or she was then going to get me to a specialist in that department. While I was waiting I got a message that said the chat is going to disconnect due to non-response and it disconnected. ***rd chat:* at the onset of the chat I told the agent that I was just chatting and the agent prior to that one was going to get me to a specialist in the Wireless Advantage Club membership and instead of just doing that for me... I had to go through the whole spiel again (I'm sorry I'm having trouble remembering exactly how it all transpired I'm sure it's there in my records) this agent Louise also, finally.. now this chat started at *:**. told me that she would get me to the chat for the Wireless Advantage Club membership while I'm waiting I'm getting messages about how to do different things on sprint.com Etc. every time a message came through I messaged "okay"and then I got the message that the chat was going to disconnect due to non-response. *I decided to call: this agent after making me go through it all over again told me, once again, that I'm in the $***mo plan and what it offers. ... I'm starting to get frustrated at this point. .. I mean, I just explained the whole thing.she told me just to give it another month it took a while after I had ALREADY STATED I was told that before and my account should reflect the current and correct plan. Same opening I gave you here. I ask for a supervisor, placed on hold, she comes back and tries to assure me, yes, you're on the unlimited plan and attempted to rush me off the line. I ask for a supervisor THREE times and then she transferred me to Dominique. I said, "are you a supervisor? " he said "no"................ Why didn't she get a supervisor as I requested? He then transferred me to an actual supervisor. I explained the whole situation yet again to the supervisor and he said we need to get you over to the department that handles that plan ... *.* hrs.. Ive been trying. finally! I get transferred to the correct department explain the whole thing again to this agent. I might add that throughout these conversations I would get told what plan I'm on and how much it cost, what I can downgrade to and that I have to have a special invite to be in that plan. all of which I had explained in my initial opening with each agent. this agent was checking into it in and our call dropped. I'm not sure what happened. I do think she tried to call me back however, right now my phone is doing this thing where it won't accept any calls that are not in my contact list. I've been on the phone with LG, I've checked all the settings I've restarted it and we just can't seem to get it fixed. so its going on about three hours now and I called back. I said can you please just transfer me to the department that handles the Sprint Wireless Advantage Club membership then I explained the whole thing again. I was very frustrated I did Apologize for my frustration. I'm really not sure at this point if it was this agent or the next agent .. I talked to NINE people total so it's a little confusing . so after explaining and hand haggling and holding the agent says he has a number I can call for the Department that can change my plan type I heard him mention business so I said I don't want the business line number it's not a business. I'm pretty sure I said that two maybe three times, he assured me that the number he gave me was the correct number for what I needed. I called the number the automated system answered and said welcome to the Sprint business line. Next call, all the same rigamarole, I ended up hanging up and that guy when after about half hour he proceeds to tell me he can put me on the $***no plan. He also, did try to call back.*And my very favorite : ** I called yet again, this time I just said, " I want to cancel my account, I know it's going to be about eight or nine hundred dollars, I have my credit card .. "and I didn't even get to finish my sentence. He didn't say one word... and I heard the beep and I was transferred to INTERNATIONAL!! . I am absolutely appalled. the guy from International , even though I was talking to someone from the wrong Department.... I believe finally helped me. however, I still haven't talked to anybody from the Sprint Advantage Club. He did give me an email address which is separate from this one. I left it at home, I found this one by Googling for escalation. email address he gave me was something like Sprint phone plans at sprint.com I also asked him who I can email to leave feedback and he told me the same one, his name was John. it took over * hour. * HOURS!!! out of my Saturday to get nothing done. I told at least half of those agents that I'm sick and have cancer and don't have * hours just to get on the correct plan with my mobile phone provider. so that leaves me here leaving this feedback and I don't know what else to say. I just wanted to let you know about the Ridiculousness that I had to go through yesterday and the stress. If that's what I have to deal with every time I call customer service I will pay off that lease, purchase that phone and sever ties ASAP. There's not a price plan anywhere worth that. * when I was on hold with the agent from International, I was crying!! it's terrible. **U have my permission to review my account. ***.***.**** ********U must respond via email or give me a number to call you. ***Bethany Mize
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