I called on ********** to switch to Sprint. During the call I was told my total monthly...

GetHuman1392564's customer service issue with Sprint Corporate Care from October 2018

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The issue in GetHuman1392564's own words
I called on ********** to switch to Sprint. During the call I was told my total monthly bill was going to be $*** by both the guy i was speaking with and his supervisor. I was never told about any kind of equipment fees or anything so I was VERY surprised to see my bill at $***! So i started a chat online while i logged into my account and chatted with "Katherine A". She gave me $**.** credit and then proceeded to tell me that I still needed to pay all of the fees even though I was not told about them and that my bill will actually be $****month... Then I was transferred to her Supervisor "Jacob" and was that my bill will be $***... Why am I being told * different amounts?! Why did no one tell me about all of these fees over the phone when I signed up? I am VERY upset. I cannot afford to pay a $*** one time bill or even a $**** monthly bill. I am on a strict budget with my family of * and the first amount that I was told of $*** is the most I can do! I was previously paying $*** to AT&T. This is all very unacceptable and frustrating! I do have the complete chat saved if you need to review.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman1392564
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1158 others
0 customers following this


GetHuman1392564 started working on this issue
Oct 22nd, 2018 7:43pm

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