I called on ********** to switch to Sprint. During the call I was told my total monthly...

GetHuman1392564's customer service issue with Sprint Corporate Care from October 2018

14 views | 1158 similar | 0 following
Help with my Sprint Corporate Care issue
Next: our robot will wait on hold for GetHuman1392564 to get a Sprint Corporate Care rep on the line!
Always use the GetHuman Phone to call Sprint Corporate Care. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1392564's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1392564 may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
The issue in GetHuman1392564's own words
I called on ********** to switch to Sprint. During the call I was told my total monthly bill was going to be $*** by both the guy i was speaking with and his supervisor. I was never told about any kind of equipment fees or anything so I was VERY surprised to see my bill at $***! So i started a chat online while i logged into my account and chatted with "Katherine A". She gave me $**.** credit and then proceeded to tell me that I still needed to pay all of the fees even though I was not told about them and that my bill will actually be $****month... Then I was transferred to her Supervisor "Jacob" and was that my bill will be $***... Why am I being told * different amounts?! Why did no one tell me about all of these fees over the phone when I signed up? I am VERY upset. I cannot afford to pay a $*** one time bill or even a $**** monthly bill. I am on a strict budget with my family of * and the first amount that I was told of $*** is the most I can do! I was previously paying $*** to AT&T. This is all very unacceptable and frustrating! I do have the complete chat saved if you need to review.

GetHuman1392564 did not yet indicate what Sprint Corporate Care should do to make this right.

How GetHuman1392564 fixed the problem

We are waiting for GetHuman1392564 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sprint Corporate Care's attention and get better help faster. Tap below to get started.
Having Sprint Corporate Care issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1392564 fixes it.
This email address isn't valid

Sprint Corporate Care

Customer service issue
Reported by GetHuman1392564
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1158 others
0 customers following this

Timeline

GetHuman1392564 started working on this issue
Oct 22nd, 2018 7:43pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers