Sprint Corporate Care Customer Service Issues

Every time I visit the store on Nettleton, I encounter an issue when trying to pay with a $[redacted] bill. Mary, the manager, consistently refuses to accept it. Regardless of the time of day, she won't take the $[redacted] bill from me. On my last visit, I wanted to fill up my truck with gas, buy some drinks, cigarettes, and a Starbucks cold coffee, totaling around $80, but my money was still turned down. This has happened not only to me but to others as well, and it's frustrating. My boyfriend and I used to be daily customers, but if this continues, we'll have to find another store to frequent. Refusing customers due to the denominations of their money is unacceptable. I am thoroughly disappointed with the service at that store, and I wouldn't tolerate such treatment in my own business.

I recently called the customer service to inquire about adding a phone line to my account. However, I encountered difficulties due to the representative's accent and was eventually disconnected while asking for a supervisor. Despite my 19 years of loyalty, it felt like I wasn't valued. I repeatedly requested to be transferred to a U.S. representative without success and ended up contacting another provider for assistance. I also raised concerns about the signal quality at my home and was advised to get a signal booster instead of addressing the underlying issue. Despite having raised this concern multiple times, it seems like my feedback falls on deaf ears. It's disappointing to feel like my loyalty as a customer is not appreciated and that my concerns are not being addressed properly.

I visited a Sprint store in Gaithersburg, Maryland today to purchase a new iPhone for my wife. I had confirmed before that my plan wouldn't change if I bought a new phone, and was informed the cost would be around $45 a month for 18 months. After this time, a payment of about $[redacted] would be required to keep the phone. I was also told there would be a $30 service fee, which I accepted. When I found out there was no fee for ordering online, I opted for that and even applied for a Sprint Visa card, which was approved. However, upon visiting the store today and buying the phone using my Sprint Visa, my plan was unexpectedly altered. Numerous calls to customer care couldn't resolve the issue, prompting me to reach out here for assistance. I'm not seeking discounts or freebies, only to maintain the original plan I signed up for when switching from Verizon to Sprint. Your prompt attention to this matter is appreciated. Thank you, Zakaria Mejdi.

I visited a Sprint store in Gaithersburg, Maryland today to purchase a new iPhone for my wife. Two days ago, I inquired at the same store about changing my plan if I bought a new phone, and I was told there would be no changes. They mentioned the cost would be approximately $45 a month for 18 months, with an option to pay around $[redacted] to keep the phone afterwards. They also mentioned a $** service fee. When I asked about a $30 charge, they confirmed it. After getting approved for a Sprint Visa card online, I spoke to a sales representative named Zakaria Mejdi at [redacted], who assured me my plan wouldn't change. However, upon purchasing the phone in-store using my Sprint Visa, I discovered my plan was altered. Despite multiple attempts to resolve the issue with customer care over the phone, the problem persists. I hope to address this situation promptly without seeking discounts, credits, or free items, as all I wish for is to retain my original plan after switching from Verizon to Sprint. I await your prompt response to decide whether to continue with Sprint or seek services elsewhere. Thank you for your swift assistance. Zakaria Mejdi - Cell [redacted]

I am a Sprint customer, and I recently had an issue with my iPhone 6. When I attempted to switch to a spare iPhone 6, Sprint informed me that I could keep my current plan if I switched to another iPhone 6. However, when the change was made, my plan increased from $45 to $65, contrary to what I had been told. Despite contacting customer service multiple times over the past few months, I have not been able to revert to my original plan. After a prolonged dispute, Sprint credited $60 to my account, citing it as compensation for the time spent in resolving the issue. Although they initially offered a $20 credit per month for 6 months starting in October, I did not receive the credits on my October bill as promised. When I inquired, they stated that I had already received $60 in credit and would only receive 3 months of the $20 credit. This discrepancy in communication has been frustrating, as the original agreement was for 6 months of $20 credit. To make matters worse, all incoming calls have suddenly stopped, and despite reaching out through social media, Sprint has yet to resolve the issue or address the plan change discrepancy. This lack of resolution and poor customer service experience has been disappointing, especially considering my loyalty as a Sprint customer for over 3.5 years.

I have been a loyal customer since [redacted] and always paid my bill on time. Recently, I had an issue with my cell phone's screen and needed it fixed through the insurance. However, getting the claim approved has been a nightmare. Despite many attempts to file a complaint, I received no clear response about the status of my claim. Eventually, I had to pay out of pocket for the phone repair. When I requested my phones to be unlocked, I faced numerous difficulties. It took me 8 calls, each lasting around 45 minutes, with no resolution in sight. The service has been extremely poor and frustrating, with multiple transfers and incorrect information provided about my account. I am now trying to switch but have been facing delays in getting my phone unlocked, which feels intentional and unfair. This experience with Sprint has been disappointing, especially for a loyal customer like me.

I have contacted Sprint multiple times regarding the unlocking process for my Samsung Galaxy Note Edge. I requested an expedited unlock, and they mentioned it could take up to seventy-two hours. Although I inquired about all the phones on my account being unlocked, only two out of three have been completed after a week. I have been a loyal Sprint customer for years, and since canceling my service, I have faced continuous issues. I urge Sprint Corporate to step in and fulfill their promise to unlock my phone. The delay is causing frustration, especially since I am unable to reach out in case of an emergency.

I visited the Livermore store on 9/26 to set up separate accounts for myself and my daughter, breaking off from my husband's account. I wanted to purchase 2 silver iPhone 8 Max phones but they were out of stock. Claudia suggested getting new lines, but I insisted on keeping our existing numbers. After a long wait and persuasion attempts, I stepped out to eat. Claudia later offered two free iPads, new iPhones for $[redacted], and a $60 setup fee. My daughter was directed to a store in Chico to collect her phone but was charged $[redacted] instead. When I returned to see Claudia for my setup, my numbers were not in the system due to the mix-up in Chico. Frustrated after spending hours at the Livermore store, I now need to return the devices and want to switch stores. I reached out to Claudia for help, but she has not responded, leaving me feeling let down by the service.

Recently, during a visit to the Sprint store in Grandview, MO, I encountered two unfriendly representatives, particularly Daniel H. When I tried to pay my $[redacted] bill, I felt ignored as Daniel engaged in a personal conversation with another customer. Eventually, I was informed that my bill was actually $[redacted]. Despite having a computer in front of him, Daniel asked me the amount due, making the situation uncomfortable. His demeanor left me displeased and I believe such behavior is unacceptable in customer service. After days have passed, I have not received any communication from Sprint regarding my experience at the store. I am eager to share more details about my encounter with Daniel H and hope for better service in the future.

I have been a loyal Sprint customer for over 15 years. I spoke with three different supervisors who promised me various credits and a new iPhone to make up for the issues I faced. Despite contacting Sprint over 40 times and visiting the store three times, the problem persists. I even spent numerous hours at the store with Mike attempting to resolve things, missing three days of work in the process. I requested the calls to be reviewed three weeks ago but have not received any follow-up, leading to my phone being shut off four times. Frustrated, I attempted to switch to T-Mobile but encountered long lines. My attorney suggested reaching out to Sprint corporate. I am owed a zero balance with $[redacted] in credits and a new phone due to the errors made. The additional $[redacted] charge was not supposed to be made, but my phone service was cut off again. I have repeatedly asked for the calls to be pulled, only to be put on hold for extended periods and then disconnected. This has happened more than 10 times, and I have evidence to support my claims. Sprint has the phone records on file as well.

I encountered a problem with my cell phone's SIM card. After calling customer service, I was advised to visit a nearby store. Upon reaching the Westminster, California location, the staff informed me that they didn't have SIM cards for my Motorola 4G+ model and that I would face a delay in obtaining one. Despite the store not being busy, the employee didn't offer to check the availability at another branch on Harbor, just five miles away. Disappointed, I proceeded to the Harbor store, where I was informed that they never carry SIM cards for my device. I had to contact customer service again, only to be told there was a $3 charge for a replacement SIM card, even though mine was only a month old. It was frustrating to waste time and money due to the misinformation given. As a result of this poor experience and lack of proper service, I plan to terminate my subscription with Sprint soon. It's evident that the staff at the Westminster office need retraining in customer service.

I am Anna A. I had to visit store #[redacted] for 4 days, spending 2 hours each day due to a preowned phone upgrade. They sent me to store [redacted] to get a new device, but it wasn't available despite store #[redacted] contacting them. I had to purchase a newer model elsewhere because my issue wasn't resolved. What disappointed me was store #[redacted] proceeded with the transaction knowing the phone was defective. I am frustrated with their customer service, causing me to consider taking my business elsewhere after many years. Thank you for your time.

I am writing to express my dissatisfaction with the customer service I received from a Sprint Store employee on 10.7.[redacted]. I visited the store located at [redacted] Belden Village in Canton, Ohio to repair my iPhone 7 due to a battery issue caused by an update. Despite not having insurance, I agreed to pay $29.99 (originally $79.99) to resolve the problem. Sadly, the employee, Milton Henry, not only failed to fix the battery issue but also broke my home button in the process. When I returned the next day, Milton insisted on charging me for the failed repair and suggested I purchase protection for the home button. After contacting Sprint customer service and receiving a small credit, I attempted to resolve the matter with the store manager, only to be met with the same unhelpful attitude from Milton. The lack of accountability and poor customer service from Sprint was disappointing, especially after being a loyal customer for over 15 years. I hope this issue can be resolved promptly. Thank you for your attention.

I had a disappointing experience at the Sprint store on [redacted] Daniel Webster Highway in Nashua. The manager, Shawn, who handled my new service was not knowledgeable about the products and was quite rude. Initially, I was quoted a monthly bill of $[redacted].00 plus tax for two lines with Galaxy S9 phones with a promotion for one phone to be half off, but my first bill was $[redacted].00. Despite being promised a fix by another manager in the store, my bill has now increased to $[redacted].00, causing frustration. After contacting customer service multiple times, I was informed that the necessary changes were not made. It seems like I am getting the run-around, being asked to wait for a resolution, which is inconvenient considering I live 35 minutes away from the store. As a busy mother of two, I am dissatisfied with this level of service. bogus

I contacted customer service tonight to address a technical issue, and unfortunately, the representative I spoke with was very rude and arrogant. Throughout the call, he continuously talked over me and repeatedly asked if I could see a Sprint symbol on my phone, reacting negatively when I said no. This was not the first time I've encountered disrespectful representatives when contacting customer service. The inconsistency in the answers provided by different representatives has been frustrating, making it difficult to trust the information given. I am contemplating terminating my contract due to the service issues and disrespectful treatment. Switching from Verizon was a decision I regret, as I have never experienced such unprofessionalism with them. I am considering returning to Verizon in the near future.

I have been in contact with Sprint representatives in the past two days, but unfortunately, we have not made any progress. They claim that I have used 3 GB of data since the sixth, which seems highly unlikely. They even mentioned a virus issue and said they couldn't assist further. My experiences with Sprint have been frustrating as I've spent hours on the phone, only to have calls dropped. It's disappointing to face these challenges as a long-standing client. I am eager to escalate this matter further but have not been provided with the appropriate contact information. Communicating with supervisors from other countries has been challenging due to language barriers. I urgently need a resolution to this issue. Please reach out to me at [redacted].

Hello, my name is Mohamad. My email is [redacted] I recently signed up with Sprint but within two weeks, they charged me twice. When I called customer service, they asked for my PIN to access my account. I provided the information, but they claimed it was incorrect and were unhelpful and dismissive. I stressed the urgency of the situation as the duplicate charge affected my ability to buy groceries for my kids, who have disabilities. Even after visiting a corporate store, the issue remained unresolved. I have my account number, but unfortunately, I do not have my PIN. I am desperate for a refund as soon as possible. If anyone can assist me with this matter, I would greatly appreciate it. Thank you, Mohamad Ghaddaf. You can reach me at [redacted]. Thank you for your help.

I visited a Sprint Store at [redacted] Newport Blvd A107 Costa Mesa CA [redacted] for an upgrade but had a negative experience. The sales associate, Edgar Lazaro, misled me about the status of my iPhone 6, took it without valid reason, and charged me $[redacted] for its supposed damage. He also promised a family deal for $[redacted] per month along with additional accessories which turned out to be untrue. Activation fees were not disclosed, and an unauthorized item was added to my account. The store managers were unhelpful in resolving the issue. Despite returning the items given by Edgar to reduce charges, I did not receive my iPhone back. Attempts to contact Manager Peter have been unsuccessful, leaving me out of pocket approximately $[redacted]. Disappointed by the lack of customer service and integrity at Sprint, a company I have been loyal to since [redacted]. It has been over a month with no resolution, and I feel let down.

Since August [redacted], I've been waiting for contact from the retention department, but despite speaking multiple times with the Finance Department, no one has reached out. The bill was extended repeatedly until my service was disconnected. Unfortunately, interactions with representatives, including a recent hang-up by a supervisor, have been unprofessional with a lack of active listening. When attempting to make a payment, my offer was refused, and I was asked for an amount beyond my means. After receiving conflicting information about a payment, I complied with the last supervisor's instruction to pay $[redacted].79 to restore service. However, the representative later demanded an additional $[redacted]. Currently on hold waiting to speak with a supervisor, I felt compelled to share my frustration with the poor service experienced throughout this process.

On the 2nd of September, I visited a Sprint store in Salinas, CA, on N. Main St in Harden Ranch Plaza, to pay my phone bill. The staff member, Miguel, allowed me to upgrade from the S8 to the S9 without providing detailed information. He claimed the upgrade would only cost $20 more than my bill, including a supposedly free fast charger. However, he actually charged me $70 for the charger and used the $[redacted] I paid for my bill towards the S9, leaving the bill unpaid. I have been trying to reach Miguel without success, and the store managers have been unhelpful and rude.