I am a disabled veteran on a fixed income. In March of **** my wife and I separated for...

GetHuman1220728's customer service issue with Sprint Corporate Care from September 2018

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The issue in GetHuman1220728's own words
I am a disabled veteran on a fixed income. In March of **** my wife and I separated for divorce. My health and safety was put into jeopardy and I was no longer safe in my own home. when I left I kept trying to get my ex to move her and her mothers service to their own account as part of our separating. We had * numbers and equipment associated. The last * of each was* **** (mine), **** (my ex) and **** (Her mother), Sprint refused to allow this to happen with authorization unless my physical self was present, even when offering the police incident report that showed I am not safe in the same area with her. Sprint refused to allow her and her mother to take their number and equipment to another account without me present at the same time. In May I suspended her and her mother's line and ended my service, paid my equipment told them to close my account and moved to Verizon. I was making payments on my early termination fee in June and July. *In May of **** my ex moved her and her mothers service to their own account and reactivated their phones and service. June, July and August I made my smaller payments towards my early termination fee. **Upon receiving my September statement I noticed a sudden extra ***.** added to my bill as an equipment charge for ****, her mothers equipment. Calling Sprint I learned that they never terminated my service with them and in August they decided that even though her mothers equipment was moved to another account for * months and active, I was to be held responsible for her mothers equipment. **Sprint finally closed my account on September *th and immediately put me into collection. I received no notice of collection jeopardy or even a single final notice. They put that into motion the second they actually closed my account. I argued with them on several occassions and Sprint will no longer speak to me. They threw it directly into what I believe is their collections department because customer service transferred me directly to them and they never said that they were a third party collection service. The collections department threatened credit reporting as of October **th if I did not pay their bill in full. Even though they see that they did not inform me of possible collection AND they have the gap in billing the equipment from when I left (they said it was their right to do that). Also they have record of my line being ported over to Verizon. Sprint has refused to put the charge towards where the equipment service has changed to. To top things off, Sprint even charged me a service fee for an account that has no service. I have paid off my early termination fee and have *** left on an account that should be closed all together. **I do not feel I should have to pay for equipment that is on a different account, whether it's at Sprint, T-mobile wherever that service is. That equipment being used by that service should be charged to that same account. This was standard policy when we merged our accounts ** years ago and when we added her mothers account approximately * years ago. Sprint has even stated in the past when we merged her mothers phone with our account that the number and equipment are connected together until the equipment is paid off. That is a fair policy.**If Sprint did not get them to sign a new equipment agreement when they made their changes, then they violated their own terms of service and I believe I have grounds for a lawsuit. In accordance with Sprint policy, in order to open an account, you must subscribe to their service. Given her huge thank you on facebook to them, that was achieved. Also, if they are willing to violate their own terms of service to activate any phone, then they could have taken the police incident report as extenuating circumstances to allow them to move to an independent account AND get them to sign a new service*equipment agreement. The phones were suspended, meaning they were not associated with my account anymore (verified by the young lady that did it) and Sprint reactivated them on their own independent account. IF Sprint did not get them to sign a new service*equipment agreement on phone numbers that were not associated with any account, they are in the wrong and charging me is illegal. I do not believe I had to pay an early termination fee at all because it was Sprint that does not care that they put my safety in jeopardy to begin with. I actually feel that they owe me money and the person who activated their phones should be investigated. **What brings even further suspicion in this activity is, what happened to ****, my ex's equipment?**It is solely because of this incident that I left Sprint. I tried the nice way, I tried threatening to leave and Sprint did not care. All I wanted was to separate accounts. Sprint would have still had my business if they would have just divided the accounts and not put up a wall in order to do it. In activating the other lines on a new account Sprint is in violation no matter what angle you look at it from. Sprint did what they refused to do in the first place and is now trying to charge me. **The email I am providing is the email associated with the account.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1220728
Sep 28th, 2018 - 3 mons ago
I have an issue with Sprint Corporate Care too
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GetHuman1220728 started working on this issue
Sep 28th 12:59am