Before contacting them, items GetHuman-sbassery may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
The issue in GetHuman-sbassery's own words
** years of loyalty, multiple lines seems to be a value to Sprint Corp.*****-***-*** is a *-year-old handset. Paid for every month.*More than the price of the phone. **I was told i could not trade it in on the equivalent handset ** gig iPhone xs Max under the $*.** per month.**All because i could had paid $*** over a year ago to purchase it which i had no idea about and kept paying the lease to now.***No one would even honor the handset i called about at the same cost of $**.** per month under iPhone for life plan. **What i want is an Iphone XS Max **-gig at $**.** per month. That's it, not much after ** years of paying every month.
GetHuman-sbassery did not yet indicate what Sprint Corporate Care should do to make this right.
I have an issue with Sprint Corporate Care too
How GetHuman-sbassery fixed the problem
We are waiting for GetHuman-sbassery to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.