Here is a copy of my last email:*I would like to have my accounts set up properly as a...

GetHuman1008752's customer service issue with Sprint Corporate Care from August 2018

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The issue in GetHuman1008752's own words
Here is a copy of my last email:*I would like to have my accounts set up properly as a business acct, with the unlimited plus on the * phone lines. Insurance on only the * cell phones, no charges for the tablets, as they were supposed to be free and no line charges, and why am i being charged no for something called lookout? How can my bill keep changing without my knowledge or my permission to add or remove these add on services? I also would like to be compensated for all the hassles this has been from the start.***Hello Steve,**My husband's line ********** only has. * GB of hotspot data.....which is maxed out. All * cell phone lines are supposed to have the unlimited plus plan.** This is such an inconvenience to not have what we thought we set up. I run a business out of my house and have said numerous times that I have no internet at my house, and rely on the hotspot on our phones.**I am so disappointed and don'tknow what else to do. This is just getting unacceptable anymore. I have been patient, but it has been *wks andbit still is not fixed. What do we have to do to get was sold to us? I feel as if i have no alternatives but to contact corporate and others if this does not get resolved and corrected. Again I am so saddened at the lack of action or mistakes.... I don't even know what....and why this has been so hard to get right? **We are supposed to have Tidal, Hulu, Hotspot **GB , and still we do not.**I am unable to work again because I don't have a fast enough internet. You guys are costing me my livelihood, and it appears that is not a concern. **Please help me and do whatever needs to be done to get this corrected again, and get it fixed. I would appreciate someone getting back to me with an update of any kind, as I have never gotten one, unless I followed up myself.*******Stacey Ries*Independent Agent @ KAZ Company*****-***-******Stacey.R*****@***.com*SR*****@***.com**Specializing in Medicare Health Plans, Medicare Advantage Plans, Medicare Supplement Plans, Prescription Drug Plans, Life Insurance, and Final Expense Life Insurance

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Sprint Corporate Care

Customer service issue
Reported by GetHuman1008752
Aug 18th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 721 others
0 customers following this

Timeline

GetHuman1008752 started working on this issue
Aug 18th, 2018 6:30pm

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