I wanted to write to you to voice my concerns or better yet disappointment in who appea...

GetHuman-tinaj's customer service issue with Sprint Corporate Care from July 2018

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The issue in GetHuman-tinaj's own words
I wanted to write to you to voice my concerns or better yet disappointment in who appears to be your store manager Jason Antonio at your Wildomar Store off Clinton Keith in California. **I came in the evening of ****** to have * phones connected which had come in the mail from sprint online. **Prior to this i had been dealing with the assistant manager i believe his name is Jerry or Derek i can’t remember. Kudos on this employee by the way, he helped me with what i thought was going to be a complicated request but very quickly he assured me he nothing was too complicated and everything would go smooth and it did until the evening of ******.**I came in looking for Derek*Jerry but he was not in and the other sales associates offered to get Jason Antonio to help me. The associate went over and told him i was waiting for assistance. He looked over at me then turned away and went to the back room. After about ** minutes he comes out goes right past me then turns and says i will be back to help you. He goes to his car parked in front of the store then comes back in walks right past me again and motions for an employee to follow him to the back. After waiting another ** minutes for him to come out i finally asked one of the employees if they new when the other assistant manger would be in they said he would be in today ****** so i just leave frustrated, being i had been there a total of ** mins now with no help. On ****** i come back in looking for Jerry*Derek and Jason is in the store. The employee tells him i am there he looks at us and doesn’t even acknowledge that he didn’t help me the night before. **I feel he needs to be retrained in customer service or something. Especially for a store manager it’s very un customer service like. **Thankfully Jerry*Derek walked in and was able to help me.**Thank you for your time and attention.**Tina Allen

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Sprint Corporate Care

Customer service issue
Reported by GetHuman-tinaj
Jul 8th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 483 others
0 customers following this

Timeline

GetHuman-tinaj started working on this issue
Jul 8th, 2018 4:48am

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