i returned my phone ******* at ups w your tracking label to then be charged for a phon...

GetHuman-turnerml's customer service issue with Sprint Corporate Care from June 2018

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The issue in GetHuman-turnerml's own words
i returned my phone ******* at ups w your tracking label to then be charged for a phone that says damaged phone to call your service line and i know it was not damaged when i put it in the box to say we will look into it then i call a second time two weeks later to be told i am being charged for a NON returned phone that i actually go a letter saying it was recievd on **** . your service is rediculous you have no idea what your telling your customers is it damaged or not recieved i got a email saying you have it and reps saying different my bill is a mess and i am not i want it refunded and a courtesy credit for all the time i have spend dealing with this . this is horrible service. the first time it took me ten phone calls to get a return kit on my upgrade .. and i finally had to take my phone into the store you guys are horrible and continue to do nothing for me.

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Sprint Corporate Care

Customer service issue
Reported by GetHuman-turnerml
Jun 26th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 425 others
0 customers following this
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Timeline

GetHuman-turnerml started working on this issue
Jun 26th, 2018 1:49pm
GetHuman-turnerml indicated the issue is not fixed yet.
Jun 27th, 2018 2:14am

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