Went to a sprint store in dalton Georgia. Told the customer service rep that was there...

GetHuman666343's customer service issue with Sprint Corporate Care from May 2018

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The issue in GetHuman666343's own words
Went to a sprint store in dalton Georgia. Told the customer service rep that was there and told her my SIM card was reading failure and that I needed to see what was going on. She asked for my number pulled up my information and said that my phone will cost $***.** to get the screen repaired. I nicely told her that that was not what I was there for and that I needed to know why I couldn’t get service. An error with SIM card failure appeared again and I skidded thebphone to her to show her what was happening and she slides it back with no intent of reading it and says she not a technical support rep and that the issue is with Apple!!!! I left not happy didn’t tell her a thing until I went home and did some research. Called Apple support three toldmme it was a carrier issue not an APPLE issue. Woke up today and went to the spring in hamilton place Chattanooga!! The rep Bob was so helpful and immediately told me he would switch my SIM card to a new one! In * minutes I had my phone running. I’m very pleased with the customer service provided to me at this location in Chattanooga! However I am not pleased with Cinthia from the dalton location. So I decided to reach out to the store mananger by calling and guess who picks up the phone?! Cinthia stating she’s the manager!!!! Wow for a manager she really needs a lot of work on customer service support! I told her exactly how she treated me and how she wasn’t helpful and tried to change part of her story. Not pleased will take this to corporate she stated that was fine!!!

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Sprint Corporate Care

Customer service issue
Reported by GetHuman666343
May 8th, 2018 - 5 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 371 others
0 customers following this


GetHuman666343 started working on this issue
May 8th, 2018 3:02pm