I received an email telling me that I was going to be charged $***.** for Premium Spoti...

GetHuman1358061's customer service issue with Spotify from October 2018

15721 similar
0 following
Help with my Spotify issue
First: share to improve GetHuman1358061's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1358061's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1358061 will want to follow the link below to head to their help center. We will check on GetHuman1358061 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1358061 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman1358061's own words
I received an email telling me that I was going to be charged $***.** for Premium Spotify Account. I did not order it or want it. There was a link and it was connected to Apple. I called Apple they know nothing of it. I suspect it's a phishing attempt**here is the email**This email confirms your subscription purchase:**From Account*******@***.com*Date of Purchase**Wed Oct ** **** **:**:** GMT***** (ICT)*Subscription**Spotify Premium*Content Provider**Spotify.*Duration*** year*Price**$***.***Payment Method**Credit Card*You are in charged for your subscription. Once it ends, your subscription will renew at $***.** unless you cancel by October **, ****.**To learn more or cancel, review your subscription**Regards,*The Spotify Team**For answers to frequently asked questions, visit Apple Support.****All the links go to Apple. **DO NOT CHARGE ME FOR A PREMIUM ACCOUNT. I DID NOT ORDER IT.
GetHuman1358061 did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman1358061 fixed the problem
We are waiting for GetHuman1358061 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman1358061 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1358061
Oct 16th, 2018 - 2 mons ago
I have an issue with Spotify too
Not resolved
Seen by 2 customers so far
Similar issue to 15721 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1358061 started working on this issue
Oct 16th 11:23pm