Hey spotify staff. I have an account with you but for a couple of months i have not rec...

GetHuman909805's customer service issue with Spotify from July 2018

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The issue in GetHuman909805's own words
Hey spotify staff. I have an account with you but for a couple of months i have not receved my premium order. What i mean is that when i log in it keep saying that i should try spotify for free for ** days and on the bottom right side of the screen it appears a botton with a premium option. I been paying monthly for my premium but for a couple of month i thought you have canceled my order because i been playing my music but there is commercials and can only skip a few songs also i can only play them through shuffle option. I guess what im asking is that it would been nice for you to understand my situation and refund my money for those two months and cancel my subscription, i tryed to cancel it my self but i cant see how. Please understand and do something about it. Thank you
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Spotify

Customer service issue
Reported by GetHuman909805
Jul 23rd, 2018 - 10 mons ago
I have an issue with Spotify too
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Timeline
GetHuman909805 started working on this issue
Jul 23rd, 2018 8:56pm