I have just taken delivery of a new iPhone * replacing an iPhone *. An extensive playli...
GetHuman-bergp's customer service issue with Spotify from July 2018
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The issue in GetHuman-bergp's own words
I have just taken delivery of a new iPhone * replacing an iPhone *. An extensive playlist is on my iPhone * and has not transferred across to my iPhone *. My provider has told me that they cannot do the transfer and that I have to contact Spotify. I have set up a new account on the iPhone * to play music taking advantage of the ** day trial period. Obviously this is not an ideal situation to pay two monthly amounts to Spotify Premium. I still have the iPhone * and would greatly welcome your assistance in transferring the music between the two iphones. If this cannot be done and I have to set up my music again on the new iPhone, can I cancel the payment that is on the iPhone * without affecting the account on the iPhone *. My user name and password are the same on both iPhones. Thank you and look forward to hearing from you. Kind Regards, Peter Berg
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