I have just taken delivery of a new iPhone * replacing an iPhone *. An extensive playli...

GetHuman-bergp's customer service issue with Spotify from July 2018

11 views | 6752 similar | 0 following
Help with my Spotify issue
First: share to improve GetHuman-bergp's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bergp's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bergp will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bergp can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-bergp may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-bergp's own words
I have just taken delivery of a new iPhone * replacing an iPhone *. An extensive playlist is on my iPhone * and has not transferred across to my iPhone *. My provider has told me that they cannot do the transfer and that I have to contact Spotify. I have set up a new account on the iPhone * to play music taking advantage of the ** day trial period. Obviously this is not an ideal situation to pay two monthly amounts to Spotify Premium. I still have the iPhone * and would greatly welcome your assistance in transferring the music between the two iphones. If this cannot be done and I have to set up my music again on the new iPhone, can I cancel the payment that is on the iPhone * without affecting the account on the iPhone *. My user name and password are the same on both iPhones. Thank you and look forward to hearing from you. Kind Regards, Peter Berg

GetHuman-bergp did not yet indicate what Spotify should do to make this right.

How GetHuman-bergp fixed the problem

We are waiting for GetHuman-bergp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bergp fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bergp
Jul 6th, 2018 - 5 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 6752 others
0 customers following this


GetHuman-bergp started working on this issue
Jul 6th, 2018 8:53pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies