Hello, I was listening to music through Amazon's app and accidentally selected download...

GetHuman835167's customer service issue with Spotify from June 2018

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The issue in GetHuman835167's own words
Hello, I was listening to music through Amazon's app and accidentally selected download, thinking that it was included in my Amazon Prime Membership-- I'm still new to Amazon Prime. I thought they would simply go to my phone so I could listen to them later. I, unfortunately, was unaware these were paid albums and received an email with a charge for $**.**. I had tried to click the cancellation link but nothing had happened. Would it be possible to remove these albums and refund the payment as this was an accident and I am sending this email within ** hours of the purchases. **If possible, please cc *****@***.com with your reply as well, as my daughter is more the Tech savvy one if you need any more information.**Thank you!
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Spotify

Customer service issue
Reported by GetHuman835167
Jun 29th, 2018 - a yr ago
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GetHuman835167 started working on this issue
Jun 29th, 2018 10:55pm