Ive had my Spotify account for a long time now My account name is shing*balla. I joined...

GetHuman-ktoe's customer service issue with Spotify from July 2018

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The issue in GetHuman-ktoe's own words
Ive had my Spotify account for a long time now My account name is shing*balla. I joined Vodafone and my contract includes premium Spotify. Everything was fine swapped over and still had all my playlists and albums. Then a few days ago I logged out and then when I try log back in wouldn’t let me so I reset password and the app was saying ‘Spotify premium can not be purchased in this app’ I called Vodafone they tried giving me solutions but nothing has been resolved. The only option they gave me was to sign in via email or Facebook and when I log in I have nothing at all none of my playlists or albums. The only thing I can do is search my original account (shing*balla) and follow that and play the music from there. It’s really confusing me as my original account is still there because I am able to find it but when I’m trying to log in with that username it’s saying ‘login failed, either username or password is incorrect have you signed up for Spotify account’ I would like to be able to access my original account so I can have all my music back please can you help ? Thank you

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Spotify

Customer service issue
Reported by GetHuman-ktoe
Jul 5th, 2018 - 5 years ago
I have an issue with Spotify too
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Seen by 11 customers so far
Similar issue to 6602 others
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GetHuman-ktoe started working on this issue
Jul 5th, 2018 7:22am
GetHuman-ktoe indicated the issue is not fixed yet.
Jul 6th, 2018 10:38am

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