Still waiting for a reply. This is not fixed!!!!!

GetHuman-bjdobbs's customer service issue with Spotify from June 2018

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The issue in GetHuman-bjdobbs's own words
access my account and playlists ... I have a family account under *****@***.com (me) and *****@***.com (my daughter). Her access is working just fine, but suddenly I can't access my playlists, and Spotify says it doesn't recognize my username or email address. I do not have a facebook account, and have only one email address. There is also a bogus email address (*****@***.com) that has been added as an active user on our account. I would like to be able to access my account again, and will be EXCEEDINGLY unhappy if my playlists are no longer available, as I have spent many hours creating them! I would also like this bogus user removed and investigated.
They have taken many hours to create
Fixing the problem, as detailed in the original message
I have been a customer for several years
Help forums, help topics, phone number listed on google for spotify customer service, emailing the help desk
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Spotify

spotify premier family
Customer service issue
Reported by GetHuman-bjdobbs
Jun 2nd, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 215 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman-bjdobbs started working on this issue
Jun 2nd, 2018 2:43pm
GetHuman-bjdobbs indicated the issue is not fixed yet.
Jun 2nd, 2018 6:16pm
GetHuman-bjdobbs indicated the issue is not fixed yet.
Jun 2nd, 2018 6:21pm
GetHuman-bjdobbs indicated the issue is not fixed yet.
Jun 2nd, 2018 6:21pm
GetHuman-bjdobbs indicated the issue is not fixed yet.
Jun 2nd, 2018 6:23pm
GetHuman-bjdobbs indicated the issue is not fixed yet.
Jun 6th, 2018 2:32am
GetHuman-bjdobbs indicated the issue is not fixed yet.
Jun 6th, 2018 2:32am