I just joined premium family and no one is able to login as a premium user. The app j...

GetHuman-legacyda's customer service issue with Spotify from June 2018

5 views | 654 similar | 0 following
Help with my Spotify issue
GetHuman-legacyda's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-legacyda will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-legacyda can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-legacyda's own words
I just joined premium family and no one is able to login as a premium user. The app just keeps telling me to upgrade to premium. Below is a copy of my payment receipt.** Your Premium for Family receipt*****June **, *****Order ID: *********************Premium for Family *$**.** **** month**Total *$**.** ******Payment Method*Card (**** **** **** ****)*****Username***hv*yhly*btefnusqlebiwxq*****You have authorized Spotify to automatically charge you the above price each month until you cancel. If the price changes, we’ll notify you beforehand. You can check your renewal date or cancel at any time on your Account page following the instructions here. No partial refunds. Family Plan Terms apply.

GetHuman-legacyda did not yet indicate what Spotify should do to make this right.

How GetHuman-legacyda fixed the problem

We are waiting for GetHuman-legacyda to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-legacyda fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-legacyda
Jun 1st, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 654 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman-legacyda started working on this issue
Jun 1st, 2018 2:56pm
GetHuman-legacyda confirmed the issue is fixed. Hooray!
Jun 4th, 2018 5:01pm