In may ** ****, in the process of upgrading my free Spotify to Premium in my labtop, I...

GetHuman738549's customer service issue with Spotify from June 2018

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Help with my Spotify issue
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The issue in GetHuman738549's own words
To unify the two accounts I created by error. ... In may ** ****, in the process of upgrading my free Spotify to Premium in my labtop, I created -by error- a second account.*The free Spotify account created in summer **** with username: markella**kara and email: *****@***.com. *The premium Spotify account created in may ** **** with Username: mgujtpSrb*Kv*gfbg**c*iodz and email: *****@***.com.*At first, after the upgrading, I didn't have access to my free Spotify account, neither could I connect to facebook as before. Now I found my free Spotify account, by I can't have access to my Premium account. What can I do? The best solution for me would be to unify the two accounts in the Premium account with facebook connection. My date of birth is **********. My zip code: *****.*Kind regards,*Markella Karamaouna
It is frustrating the fact that two accounts were created by error -one for free the other for premium spotify- and now I can't have access to both of them or unify them.
I want to unify the two accounts keeping the second -and new one- Premium Spotify account without losing the data I saved -lists, artists e.tc.- in the free Spotify. I have the free Spotify account since summer ****.
I was excited listening to free Spotify since summer ****, that's why I decided some days ago to upgrade to Premium.
At the moment -after hours of trying- I got the Premium version -and account- in my mobile phone *************, with facebook connection, and the free Spotify version and account in my labtop without facebook connection.
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Spotify

Customer service issue
Reported by GetHuman738549
Jun 1st, 2018 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 636 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman738549 started working on this issue
Jun 1st, 2018 2:54pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 5:18pm
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Jun 1st, 2018 5:31pm
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Jun 1st, 2018 5:39pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 5:53pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 5:54pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 5:56pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 6:00pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 6:01pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 6:01pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 6:01pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 6:02pm
GetHuman738549 indicated the issue is not fixed yet.
Jun 1st, 2018 6:03pm
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Jun 2nd, 2018 10:30pm
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Jun 4th, 2018 5:16pm
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Jun 4th, 2018 5:17pm
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Jun 4th, 2018 5:17pm
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Jun 4th, 2018 9:18pm
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Jun 4th, 2018 9:18pm
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Jun 17th, 2018 9:46pm
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Jun 24th, 2018 6:33pm
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Jun 24th, 2018 6:33pm
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Jun 29th, 2018 1:20pm