Fraud!

GetHuman712578's customer service issue with Spotify from May 2018

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Help with my Spotify issue
GetHuman712578's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman712578 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman712578 can let us know if they help or not.
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The issue in GetHuman712578's own words
Cancel and get refund for FRAUDULENT charges ... My MasterCard has been charged $*.** per month (twice this month) since *****. I have no idea how this was started as I did not authorize it. I am unable to contact you as I have no account number and you do not recognize either my email or my husband's email. I want you to cancel this immediately. I do NOT want the service and have had no idea that I was being charged. I have notified Barclay's Bank of this fraud. The last four digits of the card being charged is **** issued to William M. Winn. Please stop the charge and cancel this service. Thank you for your help.
It is impossible to contact Spotify as I do not have an account with them nor do I have a password as I never created an account. They don't recognize my email or my husband's email. They continue to take my money, and I can't stop their fraudulent actions because I have no way of contacting them. Interesting ploy!
I want this account closed (which doesn't exist according to their website), and I want them to cease charging my credit card - TWICE this month!
I have never been a customer. They just take my money every month. I am a victim of fraud, and there is no way to contact them!
Tried for over an hour to contact them on the internet today. No phone, no customer service as I have no account, no address, perfect for FRAUD!
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Spotify

Spotify
Customer service issue
Reported by GetHuman712578
May 23rd, 2018 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 513 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account

Timeline

GetHuman712578 started working on this issue
May 23rd, 2018 9:26pm
GetHuman712578 indicated the issue is not fixed yet.
May 23rd, 2018 10:58pm
GetHuman712578 indicated the issue is not fixed yet.
May 23rd, 2018 11:12pm
GetHuman712578 indicated the issue is not fixed yet.
May 23rd, 2018 11:13pm
GetHuman712578 indicated the issue is not fixed yet.
May 24th, 2018 10:33pm
GetHuman712578 indicated the issue is not fixed yet.
May 24th, 2018 10:36pm
GetHuman712578 indicated the issue is not fixed yet.
May 24th, 2018 10:36pm
GetHuman712578 indicated the issue is not fixed yet.
May 26th, 2018 10:41pm
GetHuman712578 indicated the issue is not fixed yet.
May 27th, 2018 11:09am
GetHuman712578 indicated the issue is not fixed yet.
May 27th, 2018 2:38pm
GetHuman712578 indicated the issue is not fixed yet.
Jun 6th, 2018 10:48am