My son signed up to receive Spotify free for ** days in January. He cancelled it in Fe...

GetHuman-mailali's customer service issue with Spotify from May 2018

Help with my Spotify issue
The issue in GetHuman-mailali's own words
My son signed up to receive Spotify free for ** days in January. He cancelled it in February, however, not in time as I was still charged for the month of February. I called myself and cancelled it after I was charged again in March. Then I had to call back on *-**-** as I was charged yet again. I was supposed to receive a refund for March and April, but instead I have been charged again for the month of May. This has caused me several problems including overdraft fees due to being charged when I wasn't aware and had already cancelled. The confirmation number I received on *-**-** was ************. I would really appreciate if you could immediately refund me the $**.** that I have been charged for March, April and May as it has been cancelled and my son is not even able to use it! If this isn't addressed I will be reporting Spotify to the Better Business Bureau as I have been trying to get this resolved since March!
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Spotify

Customer service issue
Reported by GetHuman-mailali
May 23rd, 2018 - 6 mons ago
I have an issue with Spotify too
Fixed
Seen by 9 customers so far
Similar issue to 523 others
0 customers following this
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Timeline
GetHuman-mailali started working on this issue
May 23rd 3:06pm
GetHuman-mailali indicated the issue is not fixed yet.
May 23rd 4:27pm
GetHuman-mailali indicated the issue is not fixed yet.
May 23rd 4:38pm
GetHuman-mailali indicated the issue is not fixed yet.
May 23rd 4:38pm
GetHuman-mailali indicated the issue is not fixed yet.
May 25th 11:51am
GetHuman-mailali indicated the issue is not fixed yet.
May 25th 11:53am