My name is Katie Joannides. I have a premium Spotify account. I’ve had it for * years...

GetHuman633186's customer service issue with Spotify from April 2018

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The issue in GetHuman633186's own words
My name is Katie Joannides. I have a premium Spotify account. I’ve had it for * years. I haven’t changed my password or username but I was logged out of Spotify on all devices (Xbox, iphone, iPad and laptop) * When I go to log in and type in my information, it says “login failed. Unable to login. Either username or password is incorrect.” I haven’t changed either but now I’m completely logged out of my account. I use Spotify everyday and not being able to access it is very stressful. I have autism and I use Spotify as a coping mechanism when I’m overwhelmed. Plus I listen to music all day long. I can’t tell you how important Spotify is to me. It’s very upsetting that I can’t access my music on Spotify. Can you please help me?*My username is batgirl-***.

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How Do I Dispute a Charge with Spotify?Can I get my money back from Spotify?How do I cancel my Spotify account?How do I recover my Spotify account?How do I download and listen to music offline on Spotify?
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Spotify

Customer service issue
Reported by GetHuman633186
Apr 27th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 6114 others
1 customer following this

Timeline

GetHuman633186 started working on this issue
Apr 27th, 2018 1:00am