your customer service people have not contacted me in any way, shape or form. I think your avoiding the issue to avoid paying therefund

GetHuman3533080's customer service issue with Spirit from September 2019

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The issue in GetHuman3533080's own words
according to your web site the allowable size for carry on baggage is **x**x**, on *-*-**** on one of my flights from Baltimore to Fort Lauradale Fla. and using the same carry on bag as I have for my previous trips I was asked to step out of the boarding line and told my bag was over sized and I was charged a $**.** fee. The ticket person had not measured the bag or compared to any other device to accurately assure the size just told me I owed for an oversize bag. I explained I had used the same bag on at least * other trips to Fla. on Spirit Airlines and she replied if I have any complaints I could contact the airline. I had almost forgotten about this incident until I was about to make plans for another visit to Fla. in November. So to clarify my complaint my carry on measurements are **x**x* and I don't know how your representative could make a determination just by looking at a bag which is so similar in size. I am requesting a refund of the baggage fee. I will be able to confirm the charges with my credit card billing after contact has been made between us to resolve this issue. thank You Rufus C. Shank

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Spirit

Customer service issue
Reported by GetHuman3533080
Sep 4th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 7427 others
0 customers following this
Items needed
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Booking reference
Email on booking

Timeline

GetHuman3533080 started working on this issue
Sep 4th, 2019 5:21pm
GetHuman3533080 indicated the issue is not fixed yet.
Sep 5th, 2019 12:14am
GetHuman3533080 indicated the issue is not fixed yet.
Sep 7th, 2019 10:46am
GetHuman3533080 indicated the issue is not fixed yet.
Sep 7th, 2019 11:44am

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