I was charged on my Visa account (bill was just received) a charge of $***.** for Agent...

GetHuman-lkeats's Refund a Charge issue with Spirit from May 2019

Help with my Spirit issue
The issue in GetHuman-lkeats's own words
I was charged on my Visa account (bill was just received) a charge of $***.** for Agent Fee. When I made my reservation for a two day trip to Tampa from Atlantic City, I tried to book online. For some reason, at the last request for my Visa account number, I was locked out. I got to that section, but then everything stopped enabling me from continuing the online booking process. I called the Spirit customer service number to ask what I could do to continue booking the flights. The agent said, "Oh, I can help you with that." I never asked her to book my flights. She never mentioned that it would cost me to continue the reservation process. I am a Free Spirit member (**********) and cannot believe that I would be charged anything, let alone a fee of $***.** for an agent fee when the tickets cost me$***.**.*Makes no sense. And I had a right to know that Spirit was billing me for the continuation of services. *I request your cancelling of this fee added to my Visa charge card.

GetHuman-lkeats did not yet indicate what Spirit should do to make this right.

How GetHuman-lkeats fixed the problem

We are waiting for GetHuman-lkeats to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spirit's attention and get better help faster. Tap below to get started.
Having Spirit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spirit

Refund a Charge issue
Reported by GetHuman-lkeats
May 19th, 2019 - 2 years ago
Fixed
Seen by 362 customers so far
Similar issue to 5456 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking

Timeline

GetHuman-lkeats started working on this issue
May 19th, 2019 10:41pm
GetHuman-lkeats indicated the issue is not fixed yet.
May 20th, 2019 11:11am
GetHuman-lkeats confirmed the issue is fixed. Hooray!
May 23rd, 2019 11:50am
GetHuman-lkeats confirmed the issue is fixed. Hooray!
May 23rd, 2019 6:00pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers