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The issue in GetHuman-pjjeske's own words
We have a family emergency & have to cancel our Flt. Confirmation R*WQUL for ******* for John & Paulette Jeske. We would like to make the request for cancellation & refund now. We have a letter from the doctor for circumstances. Your website under Spirit.com*help will not allow the submission of info. We had no problem with the other flights with the other airlines on this trip with refund for this emergency. John & Paulette Jeske
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