I am from Detroit, I always fly on Spirit Airlines, I went to Vegas, than California wi...

GetHuman1816975's customer service issue with Spirit from December 2018

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Help with my Spirit issue

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The issue in GetHuman1816975's own words
I am from Detroit, I always fly on Spirit Airlines, I went to Vegas, than California with my gym bag. I just came back, I haven’t been stopped for this gym bag, EVER. I was stopped on my way back home at Vegas. A lady stopped me and asked me put my gym back in the measurement spot, and the gym bag fit perfectly in the carry on spot in every position, BUT the handle was sticking out and I got charged $** dollars for this. The gym bag again fit in perfectly fine, did not have any wheels or anything out of the ordinary. The lady there embarrassed me and was yelling at me saying I am going to charge you $** dollars anyway because the handles are sticking out, it just made no sense, I did not get this woman’s name, but she was beyond rude to me, so rude another Spirit employee apologized for me and said she’s new, random people were saying it’s not that serious, she was so loud and disrespectful she was pulling random people’s attention. I felt embarrassed, disrespected, and it felt like racism to me, even though the bag fit perfectly fine. Mind you there were other people’s who’s bag were a lot bigger than mine, and she didn’t say anything to them. I would like to get a refund for my $**, due to me being a loyal customer with Spirit, and that my gym bag fit perfectly in the spot, other than the handles sticking out.

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Spirit

Customer service issue
Reported by GetHuman1816975
Dec 23rd, 2018 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 3044 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking

Timeline

GetHuman1816975 started working on this issue
Dec 23rd, 2018 5:09am
GetHuman1816975 confirmed the issue is fixed. Hooray!
Dec 24th, 2018 6:07am

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