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The issue in GetHuman1654266's own words
We were supposed to fly out today to Ohio for a family Christmas party but were unable to travel. Kenneth has had a series of spinal injections, thereby leading to extremely high blood sugar. He has been advised not to travel by his doctor. A copy of our doctors letter is attached. Our confirmation number was KHY**H. We would appreciate any refund that you could give us, we are senior citizens living on a fixed income. Thank you in advance for your help.
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