Hello, My husband, Saul Perez Velez, and I, Ines Zeno Cruz, were on flight *** BQNFLL o...
GetHuman-inpez's customer service issue with Spirit from October 2018
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The issue in GetHuman-inpez's own words
Hello, My husband, Saul Perez Velez, and I, Ines Zeno Cruz, were on flight *** BQNFLL on Oct. **, ****, which was delayed (J**LXI) a few hours. In BQN they told us we would need to change our connecting flight because we were going to miss it (Fort Lauderdale Houston). The next flight would be for the next day, morning and since it was their fault, they would give us meal vouchers and hotel accommodation for that night once we got to Fort Lauderdale. Once we got to FLL we heard our names being called to report to gate **. They were waiting for us on our original connecting flight and ASSURED us our luggage would be transferred on the plane. They were contacting through their radio. We told them we already had a hotel booked and our luggage was being sent to the baggage claim and that if our bag was not with us on the plain, we did not want to go. But once more they ASSURED us and told us to board the plain because they had to leave. So we did. The luggage did not arrive with us. It was not sent. They emailed Spirit Houston ahead. My husband works in Longview, TX but we are from Amarillo,TX. I travel down to stay with him sometimes for two weeks. We received a call from Puerto Rico that my Father in law pasted away and we threw what we had in the baggage, last minute to go to the funeral. Included in the baggage, on returning, were some treats we brought in Puerto Rico. We were called this morning and they informed us they would Fed Ex the luggage to Amarillo, TX. But, I will need to make a package to send my husband his clothes. When I spoke and ask if we would be compensated for this bad experiance and that I did not have clothes, I was informed to go out and buy and send the receipt so our money could be returned. What kind of answer is that? I would assume that your employees are better trained than that! Especially when your customers are already going through a bad experience with your airline. I have traveled with Spirit before and have not had any problems. I understand that thing can go wrong but I am not prepared for or willing to accept nasty attitude. In all areas of our experience, regarding the notification of the baggage we were met with an attitude from your employees. I would like some kind of compensation for our experience and hope no one else has to go through this in the future.
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