My son and his friends were scheduled to fly out of Fort Lauderdale to Costa Rica...
GetHuman-imlucky's customer service issue with Spirit from June 2018
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The issue in GetHuman-imlucky's own words
My son and his friends were scheduled to fly out of Fort Lauderdale to Costa Rica ******* at *pm. The flight was delayed then cancelled. Since we all live * & *** hours away from Ft Lauderdale, there was nothing us parents could do for them so they were at the mercy of Spirit airlines. They were given a hotel room and food vouchers, and we are thankful for that! Their flight for today-**** was to depart at **:** am and I just learned it was delayed again! Seriously??*Let me explain my frustration:*These ‘kids’ are ** and ** years old. One of them is on military leave. One just graduated from the fire academy. Two are home for summer and my son works full time. ALL of them saved and paid for this trip!! They were charged for a hotel room in Costa Rica for last night that they didn’t get to! Also a car rental! They have lost a day of the vacation they have been so excited for!!*The solution should be that they are reimbursed for any expenses incurred that were beyond their circumstances—the hotel and car rental expense from their cancelled flight!! They should also get some kind of refund due to their lost day of vacation!! Or—fly them home a day later!! And first class!!*I do not know what the delay and cancellations were caused by. But I do know Spirit airline should DO THE RIGHT THING.*Thank you.*Ann Thompson
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