I am trying to activate our * accounts. I keep getting a message that some of our infor...

GetHuman5053000's Setup Account issue with Spectrum from July 2020

Help with my Spectrum issue
Top Tip from another customer
You can sign up easily by going to the website and following the instructions on the home screen.
The issue in GetHuman5053000's own words
I am trying to activate our * accounts. I keep getting a message that some of our information is wrong. Both of our phones now have the Spectrum chip, so we have no way to talk with anyone by phone. We need to activate tonight because tomorrow starts a new billing cycle with Verizon and we don't want to have to pay that.

GetHuman5053000 did not yet indicate what Spectrum should do to make this right.

How GetHuman5053000 fixed the problem
I contacted Spectrum by phone because I couldn't get the activation to go through. The voicemail message before a live person came on the line gave me info about needing a transfer number from Verizon (and how to get it). I hadn't seen this in any of the Spectrum instructions ...or in paperwork I picked up at a Verizon store earlier that day, or in talking with a loyalty rep from Verizon on the phone an hour or so earlier. That information was the turning point, helping me to resolve my issue. I had to contact Verizon for a Transfer code to bring our phone numbers with us to our new Spectrum Account.
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Spectrum

Setup Account issue
Reported by GetHuman5053000
Jul 10th, 2020 - 3 months ago
Fixed
GetHuman5053000 shared how to fix
Seen by 2 customers so far
Similar issue to 2377 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman5053000 started working on this issue
Jul 10th 11:04pm
GetHuman5053000 confirmed the issue is fixed. Hooray!
Jul 11th 1:47pm

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