When applying travel funds from a previous flight in the amount of $***.** only a parti...

GetHuman-miaton's Question About A Booking issue with Southwest Airlines from October 2019

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The issue in GetHuman-miaton's own words
When applying travel funds from a previous flight in the amount of $***.** only a partial amount of $**.** was credited leaving a $***. ** balance due instead of $***.**. Why wasn’t the total amount applied? I need to book these flights as soon as possible. My daughter has to have a definite time frame as we are caring for an autistic child. I have a Southwest Airline gift card in the amount of $***.** to pay the balance after the total travel fund is applied. I need this transaction to happen today so that I can finalize my plans for this Christmas visit. I will be caring for my grandson who will be out of school on Christmas vacation while his mother is at work. Time is of the essence in this situation. I need this resolved today. I cannot wait on the phone for an extended length of time as I only have a mobile phone and I will not be home until evening. L**GTG is my confirmation number from my cancelled flight. Margaret Aton. ***-***-**** *****@***.com

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Southwest Airlines

Question About A Booking issue
Reported by GetHuman-miaton
Oct 28th, 2019 - 2 years ago
I have an issue with Southwest Airlines too
Fixed
Seen by 15 customers so far
Similar issue to 6432 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking

Timeline

GetHuman-miaton started working on this issue
Oct 28th, 2019 2:38pm
GetHuman-miaton confirmed the issue is fixed. Hooray!
Oct 29th, 2019 3:32pm