When applying travel funds from a previous flight in the amount of $***.** only a parti...

GetHuman-miaton's Question About A Booking issue with Southwest Airlines from October 2019

Help with my Southwest Airlines issue
The issue in GetHuman-miaton's own words
When applying travel funds from a previous flight in the amount of $***.** only a partial amount of $**.** was credited leaving a $***. ** balance due instead of $***.**. Why wasn’t the total amount applied? I need to book these flights as soon as possible. My daughter has to have a definite time frame as we are caring for an autistic child. I have a Southwest Airline gift card in the amount of $***.** to pay the balance after the total travel fund is applied. I need this transaction to happen today so that I can finalize my plans for this Christmas visit. I will be caring for my grandson who will be out of school on Christmas vacation while his mother is at work. Time is of the essence in this situation. I need this resolved today. I cannot wait on the phone for an extended length of time as I only have a mobile phone and I will not be home until evening. L**GTG is my confirmation number from my cancelled flight. Margaret Aton. ***-***-**** *****@***.com

GetHuman-miaton did not yet indicate what Southwest Airlines should do to make this right.

How GetHuman-miaton fixed the problem

We are waiting for GetHuman-miaton to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Southwest Airlines's attention and get better help faster. Tap below to get started.
Having Southwest Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Southwest Airlines

Question About A Booking issue
Reported by GetHuman-miaton
Oct 28th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 6432 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking

Timeline

GetHuman-miaton started working on this issue
Oct 28th, 2019 2:38pm
GetHuman-miaton confirmed the issue is fixed. Hooray!
Oct 29th, 2019 3:32pm