My wife and I have been Rapid Rewards members for quite some years.**Last year, I asked...

GetHuman2463545's customer service issue with Southwest Airlines from March 2019

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The issue in GetHuman2463545's own words
My wife and I have been Rapid Rewards members for quite some years.**Last year, I asked why we weren’t receiving Drink Coupons and was told, “We don’t offer that benefit any longer.”**We just flew to Punta Cana last week with our cousin (who became a RR member at our urging) who gave us his drink coupons (he doesn’t drink).**I asked how he got them and he said, “They just come in the mail.”**Throughout the flight, the connection and on the return legs, Drink Coupons we’re flying around the cabin like falling fall leaves.**WE WERE LIED TO. WE HAVEN’T BEEN RECEIVING COUPONS FOR A NUMBER OF YEARS.**I would like to discuss “Transfarency’s Fairness, Honesty and Respect” shown as a result of the above and hear what explanation and solution a Customer Care rep has to offer.**Donald Merrigan*Priority ******************Carol Merrigan*Premiere *****************
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Southwest Airlines

Customer service issue
Reported by GetHuman2463545
Mar 12th, 2019 - 5 mons ago
I have an issue with Southwest Airlines too
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Seen by 5 customers so far
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Items needed
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Booking reference
Email on booking
Timeline
GetHuman2463545 started working on this issue
Mar 12th 7:06pm