Hello,*I wanted to share my recent experience with Southwest Airlines. I wasn’t happy w...

GetHuman-leighnsc's customer service issue with Southwest Airlines from January 2019

19 views | 3030 similar | 0 following
Help with my Southwest Airlines issue
Next: our robot will wait on hold for GetHuman-leighnsc to get a Southwest Airlines rep on the line!
Always use the GetHuman Phone to call Southwest Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-leighnsc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-leighnsc may need:
Name on booking, Booking reference, and Email on booking
The issue in GetHuman-leighnsc's own words
Hello,*I wanted to share my recent experience with Southwest Airlines. I wasn’t happy with the experience and thought that I should provide feedback. On Thursday morning,*My husband and I were seeing our two boys off on their first flight by themselves to go see their grandparents in Florida. They were on flight **** leaving from San Diego on Tuesday, January *, ****. The lady at the front counter was kind enough to give my boys an extra-time boarding pass to ensure they had time to find seats together. *Unfortunately, the man who was scanning the tickets at the gate was so rude and not the least bit friendly with them. When they approached the gate a bit early he rudely told them to move “way over to the side.” Then when the boys approached him to scan their tickets which they had trouble with he looked very annoyed and kept pointing to the machine instead of calmly taking the ticket from them and scanning it for them. I’m so surprised that SWA would want a person like this representing them. It was the start of his day and he was already in a foul mood. My boys were already nervous with this being their first flight without us, but to make matters worse they had to encounter an unhelpful and unfriendly worker!! I’m hoping this will be addressed as I know SWA prides itself in the highest quality of customer service. This was not a warm and friendly welcome. **Thank you for your time,*Lisa Scharmann ****-***-****

GetHuman-leighnsc did not yet indicate what Southwest Airlines should do to make this right.

How GetHuman-leighnsc fixed the problem

We are waiting for GetHuman-leighnsc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Southwest Airlines's attention and get better help faster. Tap below to get started.
Having Southwest Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-leighnsc fixes it.
This email address isn't valid

Southwest Airlines

Customer service issue
Reported by GetHuman-leighnsc
Jan 11th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 3030 others
0 customers following this

Timeline

GetHuman-leighnsc started working on this issue
Jan 11th, 2019 8:21pm