So I just booked flights and I just want to express how disappointed I was to see a pri...

GetHuman1752776's customer service issue with Southwest Airlines from December 2018

1 view | 2654 similar | 0 following
Help with my Southwest Airlines issue
Next: our robot will wait on hold for GetHuman1752776 to get a Southwest Airlines rep on the line!
Always use the GetHuman Phone to call Southwest Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1752776's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1752776 may need:
Name on booking, Booking reference, and Email on booking
The issue in GetHuman1752776's own words
So I just booked flights and I just want to express how disappointed I was to see a price increase in early bird fees since you don’t have a firm policy about not saving seats. Please see email below. While I know that it’s open seating, there should be some airline accountability and process for those of us who actually pay the early bird fee. It sounds like, based on the response below, that I can tell all my friends not to buy early bird for everyone, but to save seats. Us included :(**Dear Nancy,**We sincerely apologize for your less than pleasant experience during your travel with us on November **. We welcome the opportunity to address your concerns.**We regret learning of your disappointment with our open-seating policy. Southwest has never assigned seats, and, in all honesty, we've had great results over the years. We don’t have a specific policy regarding saving seats, and our Flight Attendants typically don’t prevent Customers from saving seats unless it interferes with our boarding process. While we understand that Customers want to sit by their friends and family members and enjoy each other’s company, our hope is that early boarding Customers will not save too many seats for their traveling companions as it can be frustrating to a Customer when his*her seat of choice is being saved. In the end, we've found that our Customers are overwhelmingly in favor of maintaining our open-seating policy. **Our open-seating policy comes with good points and challenges, and I am sorry you were disappointed with the handling of this particular situation. However, retaining your future patronage is very important to us, and we want to offer you an incentive to fly with us again soon. As a gesture of goodwill, we’ve issued you each a $** Southwest LUV Voucher, which will arrive in a separate email within the next ** days. Instructions for use will be printed on the voucher. We know that open seating is not preferable for every Customer, and we have included your concern in our monthly summary for our Senior Leaders.**We truly appreciate your patronage, and we look forward to welcoming you onboard again soon.**Sincerely,**Ashley Shepard, Southwest Airlines**The file reference number for your email is *************.

GetHuman1752776 did not yet indicate what Southwest Airlines should do to make this right.

How GetHuman1752776 fixed the problem

We are waiting for GetHuman1752776 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Southwest Airlines's attention and get better help faster. Tap below to get started.
Having Southwest Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1752776 fixes it.
This email address isn't valid

Southwest Airlines

Customer service issue
Reported by GetHuman1752776
Dec 13th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2654 others
0 customers following this

Timeline

GetHuman1752776 started working on this issue
Dec 13th, 2018 6:29pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies