My wife and I were scheduled to fly from Dulles (DC) to Austin, Tx leaving around * yes...
GetHuman-jflewis's customer service issue with Southwest Airlines from October 2018
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The issue in GetHuman-jflewis's own words
My wife and I were scheduled to fly from Dulles (DC) to Austin, Tx leaving around * yesterday. The flight was cancelled. I was sent, but did receive until today, an email at *:** after we had already left for the airport. When we arrived at Dulles we were told that we had been changed to a flight leaving Reagan at *:**. Our ride had already left the airport and had to return. DC rush hour traffic is rediculous and we barely made our flight. We are both in our **s and there was a great deal of stress. We always fly Southwest, but were very dissapointed in the degree of customer service in this instance.
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