Booking flight for my wife and it won’t let me use my points

GetHuman763703's customer service issue with Southwest Airlines from June 2018

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The issue in GetHuman763703's own words
The problem: Booking flight for my wife and it won’t let me use my points
GetHuman763703 did not yet indicate what Southwest Airlines should do to make this right.
I have an issue with Southwest Airlines too
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Southwest Airlines

Customer service issue
Reported by GetHuman763703
Jun 8th, 2018 - 6 mons ago
I have an issue with Southwest Airlines too
Not resolved
Seen by 4 customers so far
Similar issue to 274 others
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Timeline
GetHuman763703 started working on this issue
Jun 8th 5:03pm