Southern California Edison Customer FAQ

We're sorry to hear you're having trouble. If you've forgotten your account number you can find it on your paper bill if you have one. If you don't have access to a paper bill, contact Southern California Edison's customer service for assistance. For issues logging into your online account, you might need to reset your password. There should be a "Forgot Your Password?" or "Need Help Logging In?" link on the login page. If you still struggle to gain access, reach out to Southern California Edison's customer support for further assistance. You can find the contact link here on this page.

Yes, you can change your billing address with Southern California Edison. To do so, you'll need to log into your online account. Once you're logged in, go to the "Profile" section where you'll find the option to edit your mailing address. Always remember to click "Save" after you make any changes. If you don't already have an online account, you can create one directly from Southern California Edison's website using your service account number.

To add your spouse to your Southern California Edison account, you will need to contact SCE Customer Service. Be ready to provide your spouse's full legal name and other essential details as required. Keep in mind that adding someone to your account gives them full access, including paying bills, reporting issues, requesting services, and more. Ensure that it's a trustworthy person. It's also important to know that some changes may require written consent.

Southern California Edison offers rebates for qualifying clean energy vehicles through their Clean Fuel Reward program. The specifics of the rebate, such as the amount and eligibility criteria, can vary from year to year. As of now, we don't have specific information about a potential rebate for hybrid trucks in 2024. To determine your eligibility and potential rebate amount, you should check the program details in the year of your purchase.

If your solar panels generate more electricity than you consume, Southern California Edison (SCE) will provide a credit that gets applied to your electric bill. This process is part of a system called Net Energy Metering (NEM). The excess energy generated by your solar system is sent back to the power grid, and in exchange, you receive a credit. These credits are automatically calculated and reflected on your monthly SCE bill. If you have a surplus of credits at the end of the 12-month relevant period, you may be eligible to receive a payment for the excess energy from SCE.