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Sorel Customer FAQ

Top Answers & How-to Guides

What is Sorel's Phone Number?

The question we are asked most often is about how to talk to Sorel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer discounts or promotions?

Yes, Sorel offers discounts and promotions to customers. We believe in providing quality products at affordable prices. We regularly...
Ask any question you have about Sorel customer service, get an answer now.
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Returns and Exchanges

What is the return policy?

Our return policy at Sorel is designed to ensure customer satisfaction. We offer a hassle-free 60-day return period for all purchases...
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Shipping and Delivery

How long does shipping take?

Sorel offers various shipping options to fulfill customer needs. Standard ground shipping typically takes 5-7 business days within...
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Do you offer international shipping?

Yes, Sorel offers international shipping. Customers outside of the United States can enjoy the convenience of having their Sorel products...
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Order Management

Can I track my order?

Yes, you can track your order with Sorel. Once your order has been shipped, you will receive a confirmation email containing a tracking...
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Can I cancel or change my order after it's been placed?

Yes, you can cancel or make changes to your order but only if it hasn't been shipped yet. Sorel aims to process and dispatch orders...
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Payment Methods

What payment methods do you accept?

Sorel accepts various payment methods for your convenience. We strive to accommodate different preferences, ensuring a smooth and secure...
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Product Information

Are the sizes true to fit?

Yes, Sorel shoes are generally true to fit. Sorel takes pride in ensuring accurate sizing for their footwear to provide customers with...
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What is the warranty on Sorel products?

All Sorel products come with a one-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship...
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Store Information

Do you have a store locator?

Yes, we do have a store locator available on our website. Simply visit our homepage and click on the "Store Locator" tab. Once there,...
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Gift Cards

Are gift cards available for purchase?

Yes, Sorel offers gift cards for purchase. Gift cards can be the perfect choice for any occasion, allowing the recipient to choose...
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Promotions and Discounts

Do you offer discounts or promotions?

Yes, Sorel offers discounts and promotions to customers. We believe in providing quality products at affordable prices. We regularly...
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Help me with my Sorel customer service issue

Ask any question you have about Sorel customer service. We will do our best to get you answers right away.
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