my ps* controller keeps drifting

GetHuman-reasean's customer service issue with Sony from August 2018

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The issue in GetHuman-reasean's own words
The problem: my ps* controller keeps drifting
GetHuman-reasean did not yet indicate what Sony should do to make this right.
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Sony

Customer service issue
Reported by GetHuman-reasean
Aug 9th, 2018 - 2 mons ago
I have an issue with Sony too
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Seen by 2 customers so far
Similar issue to 343 others
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Timeline
GetHuman-reasean started working on this issue
Aug 9th 7:29pm