I wrote about this as unacceptable, no response. At issue: an * x ** canvas, wrap -- do...

GetHuman-lefnyc's customer service issue with Snapfish from December 2018

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The issue in GetHuman-lefnyc's own words
I wrote about this as unacceptable, no response. At issue: an * x ** canvas, wrap -- doesn't wrap. Don't you have a way to warn customers that their layout is incorrect*doesn't meet specifications? I ordered an * x ** canvas wrap (one of several things I ordered), and there is not a complete wrap on one side, with a bold white stripe, making it unusable. I had another photo, same image, that my photographer friend sent me with more space on all four sides to make a wrap easier (and cleaner), but every time I uploaded it, it turned greenish (I tried four times). I would like this unusable gift to my husband done again -- with the photo I was not able to use that night I ordered, because it was going green. It can easily be stabilized. Linda Frankel, *****@***.com, *** W. **th Street, **D, New York, NY *****. Order details: https:**www.snapfish.com*cart*orderstatus?order**************, ********. Also asking why a navy mug I ordered has a white stripe and handle, when the specs say navy? It is unattractive and also not usable as a gift. Otherwise, perfect.

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Snapfish

Customer service issue
Reported by GetHuman-lefnyc
Dec 15th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 215 others
0 customers following this

Timeline

GetHuman-lefnyc started working on this issue
Dec 15th, 2018 2:58pm

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