I placed a collage canvas order (*************) and when I received it, I was very disa...

GetHuman1661540's customer service issue with Snapfish from November 2018

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The issue in GetHuman1661540's own words
I placed a collage canvas order (*************) and when I received it, I was very disappointed with the result. I saw that the photos that were supposed to be centered were not and there is all this additional white space on the sides of the photos. When I went back to check the layout and my order, I was able to confirm that it should not appear this way and I really am not happy with how this looks. Had I known all this space would be there, I would have changed the layout. I would like either a refund or the change to redo this with a layout that will look as it appears when printed. I placed and received another order recently using another layout and it turned out so great, so I would like some consistency.
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Snapfish

Customer service issue
Reported by GetHuman1661540
Nov 30th, 2018 - 6 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman1661540 started working on this issue
Nov 30th, 2018 5:21pm