my account got hacked, I received an email that a person from New York on October...

GetHuman-tiiaa's Hacked Account issue with Snapchat from October 2020

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-tiiaa's own words
my account got hacked, I received an email that a person from New York on October **.**** got into my account and text messages saying that someone was trying to get in and to type a code if it was not me and I got a text messages asking for access to get into my eyes only to change the code for it. I had to change my password multiple times because this person get on changing it somehow and now I can’t change it anymore and the number kept changing so it’s disable and I had a couple of my friends report it as hacked. I also got their IP address but I don’t this that will do anything good. can’t you see what number and email it was before this all happened, right ? well hopefully. Also before changing my password so many times they had unable my two step verification and I couldn’t remember it’s because it was on my old phone. this person is trying to get into my eyes only which had very personal stuff in their which I’m ** so very bad. I need my account recovered and I really need to talk to a real person so I can explain all and read all the text and email but I don’t think you guys have a number but I need my account back before all my stuff is out there and posted for everyone to see!! I also contacted Snapchat support email and it’s been over ** hours

GetHuman-tiiaa did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-tiiaa
Oct 26th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 19700 others
0 customers following this

Timeline

GetHuman-tiiaa started working on this issue
Oct 26th, 2020 5:37am