I have two iPhones, an ** and a XR. I logged out of Snapchat on my XR which is my norma...

GetHuman4293036's customer service issue with Snapchat from January 2020

Help with my Snapchat issue
The issue in GetHuman4293036's own words
I have two iPhones, an ** and a XR. I logged out of Snapchat on my XR which is my normal phone and logged into my **, whilst on my ** I changed the password. I then logged out and went to log back into it on my XR and now it’s saying my password is incorrect. I know it’s not incorrect because i only have * passwords for everything and that is the other password. I’m not too sure what to do as I have sentimental videos and pictures on there. I have just recently changed my number when getting my XR so the number linked to the snapchat is my old one, and when logging into my email... although I know the password I have revieved notification to say there is reason to suspect someone has tried to access my email and they are not saying I’m unable to get in and should create a new one!!!! *Please help, I know the password is correct but it just isn’t letting me in, I’m worried that because I’ve done it on one phone and logged into it on a new one so quick it’s messed it up. *Please help x

GetHuman4293036 did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Customer service issue
Reported by GetHuman4293036
Jan 26th, 2020 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 23819 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman4293036 started working on this issue
Jan 26th, 2020 1:40am
GetHuman4293036 indicated the issue is not fixed yet.
Jan 26th, 2020 1:52pm
GetHuman4293036 confirmed the issue is fixed. Hooray!
Jan 26th, 2020 3:19pm
GetHuman4293036 indicated the issue is not fixed yet.
Jan 26th, 2020 3:19pm
GetHuman4293036 confirmed the issue is fixed. Hooray!
Jan 26th, 2020 7:56pm
GetHuman4293036 confirmed the issue is fixed. Hooray!
Jan 26th, 2020 10:42pm

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