My daughter's account, aaliyah****, was hacked and her personal photos are being sent a...

GetHuman-bheadric's Hacked Account issue with Snapchat from December 2019

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-bheadric's own words
My daughter's account, aaliyah****, was hacked and her personal photos are being sent all over the internet. This is my child and there are so many predators out there and I do not want her account adding people and sending out photos of our family and some personal photos that she took of herself, using poor judgment and I am dealing with that, plastered all over the internet and sent to these people. It puts her safety at risk and our family's safety. I want her account removed now. She is already upset she lost all of her personal photos that she had saved and now this! I want it removed now,please! This is not okay and if SnapChat cannot help to protect our children in situations like this, then this app is just a danger and I will be happy to spread this information to all I know. So, please fix it. We have tried reporting it and we are blocked every time someone tries. Please, handle this situation. Thank you!

GetHuman-bheadric did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-bheadric
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 19938 others
0 customers following this

Timeline

GetHuman-bheadric started working on this issue
Dec 12th, 2019 3:50pm

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