Snapchat Customer Service Issues

Archive 53

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #53. It includes a selection of 20 issue(s) reported December 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Over the weekend, I accidentally logged out of my account. When I tried to log back in, a message kept popping up saying my password was incorrect. I recently changed my password, so I know what it should be. When I clicked on "forgot password" and entered my phone number, it said my number wasn't on record. This is impossible as I've used this app for years with the same number. I have important connections and streaks on Snapchat. After trying to reset the password, it created a new account, and I've lost all my friends and streaks. My original account seems to have been deleted. I urgently need to recover my account to avoid losing my streaks. Please reach out to me promptly to assist with resolving this issue.
Reported by GetHuman4021105 on Sonntag, 1. Dezember 2019 18:08
My account was compromised when my banking account was also hacked simultaneously. Someone gained access to my online banking through my phone number, which is also associated with my Snapchat account. Both accounts were hacked around the same time. My wife discovered the Snapchat hack when she sent me a message and it was opened by someone else. I'm willing to provide any necessary information to regain control of my account. Despite using my password, email address, and phone number, I am unable to recover my account. This is distressing as all my photos and personal data are stored there.
Reported by GetHuman4021433 on Sonntag, 1. Dezember 2019 19:23
Hello, I am the account owner of "emmaworwood." Unfortunately, I have been logged out of my account and am unable to regain access. I can verify that I am indeed Emma Worwood and even provide the password for the account. The code is being sent to my old phone number, which I no longer have access to, and the email associated with the account is inactive. I kindly request assistance in retrieving my account as it contains vital memories, including photos of my newborn baby. Could I please regain access to my account or retrieve my precious pictures? I am truly distressed by this situation. My previous phone number was +44 7[redacted]33.
Reported by GetHuman-emzworwo on Sonntag, 1. Dezember 2019 20:57
I'm in constant communication with my best friend who's attending college far away by using Snapchat daily. Suddenly, our streak vanished. We messaged each other yesterday as usual, and neither of us saw the hourglass icon. This streak is precious to us as it's our way of staying connected. It's disappointing to lose it, especially since we don't have the chance to see each other frequently. Restoring it would mean a lot to us.
Reported by GetHuman-hramsbot on Sonntag, 1. Dezember 2019 22:33
I recently unblocked someone on Snapchat and attempted to add them back, but when I click the add button, nothing happens. My friend is experiencing the same issue when trying to add me back. We've attempted to add each other through snap code, updated the app, and reinstalled it, but the problem persists. Despite reaching out to Snapchat for assistance and searching online, we haven't found a solution to this issue.
Reported by GetHuman-ellieebi on Sonntag, 1. Dezember 2019 22:44
Yesterday, I experienced an issue while sending a video on Snapchat. The video was stuck on "sending," and later, the app started closing every 24 seconds. This is the only app on my phone that is crashing. I have attempted various troubleshooting steps such as restarting the phone, force closing the app, and clearing cached data. I also tried closing and reopening the app, but the problem persists. I considered clearing data, but I am concerned about losing my memories. Additionally, I cannot log out as I forgot my password and did not link an email to my Snapchat account. I have changed my phone number too. Although I can temporarily prevent the app from crashing by turning off WiFi while sending streaks, the issue persists. I suspect the constant crashing is due to the video being stuck on "sending." Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman4022204 on Sonntag, 1. Dezember 2019 22:47
I am worried about my banned Snapchat account because it contains three years' worth of pictures, including important baby photos that I never backed up elsewhere. I am unsure why I was banned or if someone else accessed my account. I urgently need assistance to restore my pictures. Although getting my account back is not my priority, recovering my precious photos is crucial as I cannot bear to lose them. I hope to retrieve them as soon as possible because I believe I have not violated any rules.
Reported by GetHuman-ncheylov on Montag, 2. Dezember 2019 08:06
Hello, A few weeks ago, my account was hacked, and I couldn't access it for about 10 days. Also, there's a contact in my Snapchat saved as "future," which I didn't add. I've already blocked that account, but could you please assist me in removing that name or the account from my block list entirely? I'd prefer not to see their ID displayed. Kindly update the name or delete the account from my Snapchat. Thank you.
Reported by GetHuman4023834 on Montag, 2. Dezember 2019 09:45
Dear Snapchat Support, Today, my account got hacked. Unfortunately, a friend's hacked account reached out to me, asking to verify her email through my settings. Without realizing the risk, I obliged, and moments later, my own account was compromised. As a mother of three daughters, I am deeply concerned about the safety of the videos involving my children saved on my Snapchat. I am anxious and frightened at the thought of someone misusing these precious memories.
Reported by GetHuman4022659 on Montag, 2. Dezember 2019 12:15
Hello, my name is Charlie. I have had my Snapchat account since it first came out. I recently made some changes in my life, including getting a new phone number and changing my email address. I logged out of my Snapchat account to let someone use my phone, but when I tried to log back in, I mistakenly entered the wrong password once. On my second attempt, I entered the correct password, but I was asked for a two-step verification that requires access to my old phone number and email, which I no longer have. I would really appreciate it if the Snapchat team could assist me in regaining access to my account. Thank you.
Reported by GetHuman4024457 on Montag, 2. Dezember 2019 13:14
I have noticed that when I post more than two or three slightly long videos on Snapchat, they end up being posted out of order. For example, if I have a 40-second clip followed by a 30-second clip, the middle of the 30-second clip interrupts the 40-second clip. It's frustrating, and it seems like an error that needs to be fixed in the next update.
Reported by GetHuman-trinfole on Montag, 2. Dezember 2019 13:49
My partner and I had an argument because our Snapchats aren't getting through to each other. Despite having our Snapchat maps active, it seems like we're ignoring each other due to the messages not showing as delivered. Even though it shows my message was sent two hours ago, it also indicates that my partner was just active on Snapchat. When I asked him what's going on, he was confused too as he didn't receive my Snapchat. This issue is unique to our communication, as I can send messages to others without any problems. It's frustrating not being able to connect on Snapchat, and we're hoping to resolve this issue soon.
Reported by GetHuman-stefranz on Montag, 2. Dezember 2019 17:39
I recently discovered that my Snapchat account has been hacked. Despite my efforts to contact Snapchat by submitting a form, I keep receiving an error indicating that the email I am using is not the original one linked to the account. I have multiple emails from Snapchat dating back to [redacted], as well as the email address of the individual who accessed my account from a different IP address. Although I can change my password and receive notification emails confirming the change, the hacker has implemented 2-factor authentication on their own device. This has prevented me from deleting my account or regaining access. I am feeling overwhelmed as I am struggling to find a way to reach out to Snapchat for assistance in resolving this security breach.
Reported by GetHuman4027601 on Montag, 2. Dezember 2019 19:28
Two weeks ago, I logged out of my Snapchat account. When I tried to log back in, it wouldn't let me. I've attempted to reset my password three times, but I still can't access my account. I'm frustrated because I've lost all my memories. I'm unsure why this is happening as I'm confident in my password. It seems like there might be an issue with the app. I hope this can be resolved promptly.
Reported by GetHuman4028472 on Montag, 2. Dezember 2019 21:16
Hello, I have encountered an issue as I do not know my email address and I have changed my mobile number, preventing me from resetting my password. Upon attempting to access my profile, I received a notification indicating that someone is using my account from a different device. I am unable to log in, so could you kindly delete my account to prevent further unauthorized use. My account username is Meli3131, and I am located in Bergisch Gladbach, Germany. The last individual who attempted to contact me was identified as Bknt_k. I look forward to hearing from you. Thank you. Best regards, Melanie
Reported by GetHuman4028766 on Montag, 2. Dezember 2019 21:51
After my phone was stolen, I had to get a new number and email. However, I forgot my Snapchat password on my new phone. When I tried to reset it, it requested my old phone number and email, which I no longer have access to. This Snapchat account holds precious photos of my newborn daughter, family members, and cherished memories. I am eager to retrieve these sentimental moments. Any assistance in recovering my Snapchat would be greatly valued. Thank you.
Reported by GetHuman-cecy_gig on Montag, 2. Dezember 2019 22:12
I'm experiencing an issue with my Snapchat account. It seems someone else has accessed it, and now when I try to log in, I receive a suspicious login message prompting me to verify the email or phone number linked to the account. Unfortunately, I no longer have access to my old email or phone number. I urgently need assistance to change the associated email and phone number on my Snapchat account as it holds precious memories including photos I don't want to lose. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman-jacythe on Montag, 2. Dezember 2019 22:29
I need to have my account removed. There has been a hack on my account, and the phone number and potentially the email associated with it have been changed. The hackers have set it up so I require a code sent to the new phone number in order to log in or reset my password. They have sent a mass Snapchat to everyone on my friends list claiming I was in a car accident and needed $60 for a tow. Unfortunately, one of my friends has already sent $60. Please delete my Snapchat account promptly and address this situation to prevent more of my loved ones from falling victim to this scam.
Reported by GetHuman-rathksco on Montag, 2. Dezember 2019 23:33
I am concerned about the security of my account as this is my third email to you. You mentioned a response time of 2-4 days, yet it has been weeks with no reply. I am considering legal action. There is a serious issue with people violating Snapchat's policies by promoting drugs, sex, and money giveaways on an app designed for kids. I am constantly being added by these accounts (3-5 times a day), and when I question how they found me, they give nonsensical responses. This pattern of behavior occurring so frequently is alarming and suggests a security flaw on Snapchat that needs to be addressed. I have never authorized the sale of my data and if I do not receive a response promptly, I will take legal action against Snapchat.
Reported by GetHuman-gladieuj on Montag, 2. Dezember 2019 23:58
I have been using Snapchat on this account for about a month now. When I try to log out for my cousin to sign in, she can't because every time we try, it says the account is locked. We haven't used it much, barely sending or posting anything. But when I try to log into any account, it keeps saying they're all locked. This is frustrating because it's happened before, and it's really bothering me. Snapchat, please fix your app!
Reported by GetHuman4029857 on Dienstag, 3. Dezember 2019 00:51

Help me with my Snapchat issue

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