My phone died, I was not able to get anything off it before it died, In getting a new p...
GetHuman-ljbartel's Account Access issue with Snapchat from October 2019
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-ljbartel's own words
My phone died, I was not able to get anything off it before it died, In getting a new phone I switched from Samsung to iPhone. When I went to log into my Snapchat I tried to “forgot password” however I when I typed my mobile number, it didn’t recognize it, and when I tried by email, it didn’t recognize any of the email accounts I have (*). I have had this phone number at least ** years, There are no other numbers or accounts I could have used when I set up my account. Originally I made an account, and forgot about it, when I made my laurebartels** account, which is the one I have been using. Then this weekend I tried making another account just to get in and look for troubleshooting information, so now I have * accounts in there, probably all associated with the same phone number and email. I want to access the account I am connected to all of my friends on and not have to start over.
GetHuman-ljbartel did not yet indicate what Snapchat should do to make this right.
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