Snapchat Customer Service Issues

I have recently been accused of having more than one Snapchat account. My phone number has been changed three times in the last month, but I have updated my number in the only account I am aware of having. My boyfriend has all four of my numbers saved in his contacts. When he goes on Snapchat to find friends by contacts, he sees an account linked to my current phone number ([redacted]). He has my old number ([redacted]) saved in his contacts, and next to it is a Bitmoji of a Black male. I'm trying to explain to him that someone else likely had that number before and did not update their account information. My original Snapchat account was created with the number [redacted]. Can you help me find a way to prove that I only have one account?

I allowed my friend to use my phone to log into his account due to his phone malfunctioning. However, after he logged out and back in, both his and my accounts got locked. I attempted to log in from other devices with no success. I use this app as my main form of communication and have numerous precious photos and videos in my memories. Additionally, many contacts are exclusive to this platform, including two friends with whom I have streaks of over [redacted] days. I am at a loss as to what to do next. I have already tried to reset my password to no avail. Can you please assist in unlocking my account? My username is rainbownadz.

Yesterday morning, I let my brother use my phone to access his Snapchat account for a ride to school. However, when I attempted to log back into my account, I realized I had forgotten my password, which I had changed over the summer. Despite trying various combinations, I have been unable to regain access. I attempted to reset my password through the "forgot password" option, but unfortunately, the linked email address ([redacted]) was created in [redacted] and subsequently deleted during high school, making it inaccessible. Furthermore, the phone number associated with the account is from a device that was broken in [redacted]/[redacted], and I no longer have that number. I never modified the security settings, naively assuming I wouldn't forget my password. Regrettably, I now realize I need assistance to recover my account since it is my primary means of communication with friends and family. My updated contact information is +[redacted]4 and [redacted] Your help in regaining access would be greatly appreciated.

I need assistance. An account has been created under my daughter's name, who is only 12 years old and not allowed on social media. I discovered it using her junior high email (calista8669). The person impersonating my daughter has caused physical harm to her, leading to fights at school. The account is challenging others to fight, creating safety concerns for my daughter. This fake account is causing her distress as teenagers believe she is sending disrespectful messages. Please delete this account promptly, as it is affecting her character, academics, and safety. I can provide screenshots of her junior high email to prove the connection. My daughter did not create this account. Kindly reach out to me as soon as possible. Thank you, Ruby Vergara.

I attempted to log in to my Snapchat account but was informed that my password was incorrect. After trying to reset it using both my phone number and email, which were previously verified, I encountered issues. Despite successfully changing the password on the Snapchat support website, I continued to face problems logging in. I also reached out to Snapchat via Twitter and was promised assistance via email, but did not receive any help. While I provided a screenshot proving my password was correct, Snapchat was unable to process my request. It seems like I am unable to log in even though I know my password, and I am frustrated with the lack of support from Snapchat.

My Snapchat account was recently locked without any clear explanation. I had been actively using the app until suddenly I was unable to log in and received a message stating my account was temporarily locked. Despite changing my password, the issue persisted. After reaching out to Snapchat Support, I received an email stating that my account was locked for using an unauthorized third-party application. The email mentioned apps like Snap Upload, Casper, Snap Crack, Phantom, and Quick Upload, none of which I have ever installed on my device.

I recently upgraded to an iPhone 11 from my iPhone 7 and transferred everything over. SnapChat is causing issues during the login process. Despite reaching out to support, I haven't received helpful assistance to understand why I can't access my account. I've attempted troubleshooting steps like restarting my phone and reinstalling the app with no success. The phone number linked to my account is outdated, though I can prove I've had this Snapchat account since [redacted]. To confirm my account's existence, I checked with a friend and also attempted to create a new account with the same username, which wasn't possible. I simply wish to regain access to my original account rather than starting anew. Any guidance on resolving this matter would be greatly appreciated.

I recently had a troubling experience with a 19-year-old boy I met on Snapchat. We agreed to meet up, but I got scared and made up an excuse not to go. To make it up to him, I sent him nude photos and now I fear he might misuse them. When I confronted him about it, he threatened to expose the pictures unless I agreed to do something for him. He has been harassing and blackmailing me since then and it's really upsetting. I need help and support with this situation as soon as possible. Thank you for your understanding and assistance.

Good afternoon, I am in need of assistance. I am having trouble accessing my account, "e_siroski024," as my password is not working. When I tried to recover my account using my email, "[redacted]," I received an error message stating it is not a valid email address, despite it being the one I used. Upon checking my emails, I discovered that my account has been hacked. The hacker changed the email associated with the account to "[redacted]" from someone near Toronto who used an iPhone X, whereas I own an iPhone 8 Plus. I am distressed as my account holds precious photos, especially of my late mother, and I am eager to recover them. Your help in this matter would be greatly appreciated.

Hello Theresa, I need help with an issue concerning my daughter's Snapchat streak with her friend. On September 17th, they had a streak of [redacted], with proof through screenshots. However, the streak disappeared on September 27th or 28th. Despite my daughter's request to keep the streak on that day, she received no response. They have continued to snap each other daily, but the streak isn't increasing. My daughter is feeling quite upset about this situation and has tried multiple times to reach out for help without success. She is currently struggling emotionally and her anxiety is escalating due to this issue. The responses we have received so far from your team have been unsatisfactory and unhelpful. I am kindly requesting to restore the streak to help improve my daughter's well-being. Thank you

Recently, I've been experiencing repeated issues with my Snapchat where my snapchats are not showing up. I decided to uninstall and reinstall the app multiple times to try and resolve the problem. During this process, I forgot my password temporarily and had to make several attempts to regain access. Upon logging back in, I was prompted to verify my account via email due to suspicious login activity. The email linked to my Snapchat is from my previous school, and since I've switched districts, that email is no longer valid. I no longer have a phone number linked to the account, only the outdated email. I'm willing to provide any necessary security information to recover my account. Thank you for your assistance.

I suspect my account was compromised and subsequently banned without any prior notice or explanation. I have been unable to reach anyone to clarify the situation. Losing access to my account has disrupted my ability to connect with friends nationwide. I have always abided by the platform's guidelines and am perplexed as to why this action was taken. It seems like a sudden decision as I woke up to an email stating my account was terminated without any justification provided. If I unknowingly violated any rules, I wish to understand to prevent any recurrence. However, if my account was indeed hacked, I believe it is unjust to penalize me. Could I please receive clarification or guidance on how to address this issue? Thank you.

Hello, I am concerned about my daughter interacting with a sexual predator on Snapchat using the username PUSSYLOVER along with two emojis. This individual has been soliciting inappropriate activities from my 12-year-old special needs child, asking her to perform sexual acts and share photos. Despite not showing his face in videos, he is actively engaging in inappropriate behavior. My wife managed to capture a video from our daughter's phone as evidence, and she has since removed Snapchat from the device. I am considering involving the police, but my wife believes that deleting our daughter's account may hinder any action. I am seeking guidance on identifying and stopping this predator to protect other young girls. Thank you, Richard R.

I am facing an issue with my account password and email recovery process. When I try to reset my password using "Forgot My Password," I do not receive the recovery email. Despite having multiple email addresses, including Live.com, Yahoo.com, and Gmail, only one of them seems to work with the system ([redacted]). I am unable to receive the recovery email on any of my other emails. While I will have access to SMS recovery in a few weeks, I would greatly appreciate if the recovery email could be sent to my Yahoo account for the time being. Thank you.

I have submitted multiple tickets as my account has been hacked. My username is arianababe0920. The original phone number linked to the account was [redacted], and the original email was [redacted] Unfortunately, I am unable to recover my account using my email because the hacker changed both the phone number and password, and the password reset emails are being sent to a different phone number ending in [redacted]. I can provide proof from an email I received from Snapchat on May 3, [redacted], acknowledging a login from an iPhone X in Attleboro, MA, at 17:27:07 EDT. If necessary, I can change my password through the Snapchat app or the Support website. Thank you, Team Snapchat, for your attention to this matter.

I was logged out of my Snapchat account this afternoon. I changed the password, but I can't log in because it's sending the verification code to my old number which I no longer have access to. I got a new phone and number. Without the recovery code, I'm stuck. I really need my account back as all my memories are there. This situation is inconvenient, and I'm willing to provide any necessary verification.

Hello, I’m Kayla F. and I find myself locked out of an account I created a few years back. Finding my old messages is important for treasured memories. The old account, "lakay724," holds sentimental value from the beginning of my relationship. Despite attempting to change the password, I remain locked out. The associated phone number is outdated, and I wish to update it to my current one. Any assistance in reclaiming access to my original account would be greatly appreciated.

I am currently facing an issue with logging into my main account. Despite ensuring the accuracy of my login information, the app consistently redirects me back to the login page or prompts me to access my alternate account instead. I have attempted basic troubleshooting steps, such as restarting my phone and the app, verifying my login details, but none have proven successful. As this platform serves as my primary means of communication with friends, I am quite concerned and seeking assistance in resolving this matter. I would greatly appreciate it if you could provide me with recommendations via email and possibly discuss a solution over the phone. Your prompt attention to this matter is highly valued. Thank you for your assistance.

Hello, I'm Brianna Waggoner from St. Louis, MO. I received three alarming emails from Snapchat tonight. The first mentioned someone logging in from Atlanta, GA using a Samsung Galaxy J2. The second mentioned a number change, and the third mentioned an email change. I am now unable to recover my account, and I have crucial content stored that is irreplaceable. I urgently need assistance with this matter. Please help me resolve this issue as soon as possible. Thank you.

I am unable to access my Snapchat account after my phone crashed, leading to the loss of the authentication app and recovery code. I still have access to the linked device, registered phone number, and email, but I can't get into my account. This is critical to me because it contains photos, videos, and messages to a dear departed friend that I can no longer access due to the phone issue. Can you assist me in recovering my account?