Hello team snapchat. The issue I am currently having is accessing my snapchat accounts...

GetHuman3415937's Recover Account issue with Snapchat from August 2019

Help with my Snapchat issue
The issue in GetHuman3415937's own words
Hello team snapchat. The issue I am currently having is accessing my snapchat accounts. I have two snapchat accounts that I use regularly and switch between them on a regular basis. I recently logged out of one of my snapchat accounts and I presume that snapchats security system detected this regular logging in and out as some sort of spam. There has been no spam activity nor any third-party association. Both of my accounts are now locked. I recieved an email notifying me of the locked accounts which provides a link to restore the accounts. I have tried restoring both my accounts by entering my username and password but I recieve an error saying "cannot find the user". I would greatly appreciate being able to recover both of my snapchat accounts.

GetHuman3415937 did not yet indicate what Snapchat should do to make this right.

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Recover Account issue
Reported by GetHuman3415937
Aug 13th, 2019 - a year ago
Seen by 10 customers so far
Similar issue to 45501 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman3415937 started working on this issue
Aug 13th, 2019 9:43am
GetHuman3415937 indicated the issue is not fixed yet.
Aug 13th, 2019 4:03pm
GetHuman3415937 confirmed the issue is fixed. Hooray!
Aug 26th, 2019 12:14am

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