Snapchat Customer Service Issues

I recently purchased a new phone and attempted to log in to my Snapchat account, using my usual password. However, the system indicated my password was incorrect and prompted me to reset it. Unfortunately, I encountered an issue while trying to reset my password using my phone number, as it was not verified. Since I created a new iCloud account, I couldn't use the email recovery option, considering my previous email was associated with my Snapchat account. After visiting the Snapchat website, I successfully changed my password but faced a message stating I couldn't reuse old passwords. Despite creating a new password, I continuously received an error message when trying to log in through the app. Now, my phone number seems to be non-functional for creating a new account. I find this situation frustrating, especially after spending an hour attempting to resolve it.

Around 8 months ago, my original Snapchat account, melinamaradona, was hacked. I was locked out, and upon trying to log in, I found my password had been changed, and my phone number and email were no longer associated with the account. The hacker demanded $[redacted] via my boyfriend's Snapchat to return the account, but I declined and created a new one. I cherish the photos and videos in my memories, especially after the recent loss of my cousin. The only memories I have of him are on that account. I am not concerned about recovering the account itself, just desperately want those pictures and videos back. They are the only way I have to say goodbye to him. Your help in this matter would be greatly appreciated.

I have updated my email to [redacted], but forgot to change my phone number on Snapchat. I am unable to access my emails, [redacted] and [redacted], to retrieve the verification codes as I lost my passwords. My old number was [redacted], and my new number is [redacted]. Please assist me in regaining access to my Snapchat account "MIA" as it contains precious videos and photos of my late Mother. These memories are extremely valuable to me, especially since my phone was damaged, resulting in the loss of all other passwords. Your help in recovering these memories would be greatly appreciated. Thank you in advance for your assistance.

My daughter has been using her phone number [redacted] to access various accounts, even though I have previously restricted her access due to media boundary violations at home. She isn't old enough to have this account, which she has been using since March without my knowledge until recently. I need her account suspended with this phone number until she reaches the appropriate age to use it. Despite my efforts to enforce rules and monitor her activity, she is bypassing our restrictions. I need assistance in permanently preventing her from using this number until we decide she is responsible enough to have it. Thank you.

I am reaching out regarding an urgent matter. My daughter's account (nafikapasi12) has been compromised by an individual named Ali, a 17-year-old from Pakistan. He has gained unauthorized access to her personal information, including details about her school and address. Requesting immediate deactivation of her account is crucial as Ali has changed the associated email and phone number, preventing her from regaining control. Ali has also engaged in inappropriate behavior on her account, soliciting inappropriate images from others and impersonating her. This situation has deeply affected my daughter's mental well-being, leaving her feeling vulnerable and harassed. Her former email linked to the account is [redacted] Your prompt assistance in resolving this distressing issue would be greatly appreciated. Thank you for addressing my concerns.

Hello, I am writing to report that my Snapchat account with the username mimi.haliti has been compromised by the email [redacted] The hacker has changed all my account details, including the email, username, and phone number. This person is threatening to share private content, potentially including nudity, on adult sites. I believe they are now managing my account with the email [redacted] This breach of privacy deeply concerns me. Despite my attempts to rectify this by reporting and reopening the account, the issue persists. My friends confirmed the account is active. I am willing to provide any necessary identification to regain access to my Snapchat account. Your prompt attention to this matter would be greatly appreciated. I look forward to your swift response. Thank you in advance. Best regards,

My Snapchat has frozen (my new account). To fix it, I deleted and reinstalled the app. However, upon entering my login information, I can't access my account (the reason I created a new one previously). I tried using my phone number for login, but it didn't work. I remember adding my phone number to my new account precisely for situations like this. I've only had the new account for less than 3 months and it's frustrating to lose all the photos, especially of my son, and contact with clients as I use Snapchat for business. Can anyone help me with this issue? Thank you.

I am feeling upset, angry, and confused after my phone was stolen yesterday. My phone holds all my photos, text messages, and especially my cherished Snapchat account, which I have used for over three years, building friendships and keeping precious memories. Despite getting a replacement phone, I can't access my Snapchat as it sends a verification code to the stolen device, which I no longer have. I am feeling overwhelmed as logging in requires a recovery code that I am unfamiliar with. I am eager to regain access to my Snapchat account and hoping that Snapchat can help by disabling the verification code step or providing a way to create a recovery code. I appreciate any assistance in resolving this issue and getting back to my account. My username is joey_cartier.

I am experiencing issues with receiving notifications for messages on Snapchat. The chats seem to glitch, showing no new messages until I reopen the app, revealing messages were sent nearly an hour prior. I have confirmed my notification settings are on and tested switching between data and Wi-Fi networks with no change. After updating the app and restarting my phone, the problem persists. Even signing in on a different device produced the same outcome. This seems to be a common issue affecting others as well. I hope Snapchat can investigate and resolve this inconvenience soon. Despite trying various troubleshooting steps, the problem remains consistent. Sharing this feedback with goodwill.

A few weeks ago, I changed my account password due to unauthorized access. Last night, while testing Bitmoji with a new account, I provided my phone number. When I tried to log back into my original Snapchat account "ryan_shogren," it said the password was wrong. I attempted to recover it with my phone number, but it didn't recognize it. The system claimed it wasn't the original number I used, although I've used it for account recovery before. My phone number is [redacted], the one I always use. I've tried different solutions, but nothing has worked. I urgently need help to regain access to my account, as it has been my main communication platform with friends, and losing it means losing all my streaks and connections.

Hello, my name is Aileen, and my Snapchat username is pookie31800. Unfortunately, a streak with my friend with the username yayaybruno was lost today. We are confident we exchanged snaps within the last 24 hours. I kindly request your assistance in restoring our streak, which was around [redacted]-[redacted] days long. If possible, I would greatly appreciate your help with this matter. Thank you for your attention to this issue, and I assure you that I will not trouble you further once the streak is restored. Thank you for considering my request.

I have previously reported my Snapchat account being hacked. I have evidence of the hacker trying to scam people using my profile and conversations with them. They are asking for my "myeyesonly" code ([redacted]) in exchange for my old password (Unknown21). Some individuals who fell for the scam have sent me unpleasant messages. I've lost all my photos from the past 4-5 years on Snapchat. The hacker is attempting to sell my private photos saved in "MyMemories." It's crucial to remove them from the platform. The hacker logged in from GA, but my usual location is MS. I am desperate to prove my ownership of the account and seek assistance. If the hacker shares my private media, it would be devastating. I urge for immediate help, even if it means deleting the account entirely.

Hello, I am experiencing difficulties with the pictures I capture using the Snapchat app. No matter if I take a picture horizontally or vertically, the icons on the screen (like the Text or Send icon) do not adjust their position when I rotate my phone 90 degrees. They remain static regardless of how I turn my phone. I have ensured that the portrait orientation lock is disabled in my iPhone settings. Other apps on my iPhone rotate correctly, but Snapchat does not. To clarify, I am not seeking to rotate the picture itself but rather the icons and filters. If I snap a photo in landscape mode, it appears that way. However, when I apply a filter or text, they stay in the vertical position, causing a misalignment with the picture. Kindly advise me on how to resolve this issue. Thank you, Gian

I need a bot to call me for the authentication code instead of sending it via text. I cannot send or receive SMS messages, but calls work. I was able to reset my password using a call. I have my recovery code, but I am not given the option to enter it after two-step verification. I am locked out of my account due to being unable to receive texts in The Netherlands with my Turkish carrier. I could receive calls, as verified by the password reset call. If I could get the authentication code via a call from a bot, I can regain access. I fear losing my streaks, some over [redacted], some even [redacted]. Moving back to Turkey to receive texts is not an option currently.

My cousin used my phone and added numerous unknown people on Snapchat through Quick Add. Now, I am unable to remove or block them, accept friend requests, or add new friends. The app keeps showing an error message when I try to remove them. My cousin, who is only eight years old, added over [redacted] strangers without my knowledge. I would like to clean up my account without creating a new one. Snapchat is not letting me remove these contacts, and I'm unsure how to resolve this issue given the situation with my young cousin.

One night while in bed, I noticed all my memories disappeared from Snapchat. Despite thinking it might be a glitch, the next morning they were still missing. I checked with friends, but they didn't experience the same issue. Even after turning on the option to save memories to the camera roll, nothing changed, and all my pictures and videos were gone. I tried contacting Snapchat, but they provided no solution. I find it unfair as nobody accessed my account, yet everything got deleted. I wonder if there's a chance to recover my pictures or if emailing repeatedly is futile. I hope to receive an official response soon. Regards, Aoibhe Kelly.

My account, Taylor Gray, was hacked last night through a friend's compromised Snapchat. Initially, the hacker messaged me from my friend's account asking to post on my story, and I allowed it, assuming it was my friend. However, it turned out to be the hacker. Now, the hacker has control of my account and is contacting people through my account. I urgently need access back as I have important data on there. My account username is Taylor_indiaaa. The phone number linked to my account was [redacted] before it was changed. I suspect my email was [redacted] or [redacted], and I intended to switch it to [redacted] If possible, please send the recovery information to [redacted] This situation is causing me a lot of distress.

Hello, I am facing an issue with my Snapchat account as it has been hacked multiple times, and now I am locked out. I am uncertain if my phone number or email are still active, but I will provide both for your reference. My email is [redacted] and my phone number is [redacted]. My Snapchat account contains all my cherished memories, photos, and contacts, and without access to my old account, I do not see a purpose in creating a new one. I would greatly appreciate it if you could assist me at your earliest convenience. Thank you. Regards, A.

I woke up this morning to find that my phone no longer connects to my Snapchat account. I am unsure why my account is disabled. I urgently need access as I have family and friends on there who I cannot contact through any other means. It is essential for me to maintain communication, especially since I live far from them. Please, I am pleading for my account to be reinstated. I need access to retrieve my contacts, as I am certain that I have not violated any policies. I kindly request the restoration of my username, password, and full access to my account. My username is frankcallison1.

Hello, I'm Annabel, and my Snapchat username is @annnuue. I've been Super BFFs with Marek, whose username is @razenator, for a long time. Suddenly, our Super BFF status disappeared, although he's the one I snap with the most every day. The person who replaced him hasn't received any personal snaps from me. Now, he's back to second position on my friends list. Can the current "Besties (yellow heart)" status be changed back to our old Super BFF status? It was really meaningful to Marek and me, and we didn't do anything to cause this situation. I'm disappointed and hoping for a resolution. Thank you. Annabel (@annnuue)