I first logged into Snapchat and created an account while my phone had a very strange s...

GetHuman2957226's customer service issue with Snapchat from May 2019

Help with my Snapchat issue
Before contacting them, items GetHuman2957226 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman2957226's own words
I first logged into Snapchat and created an account while my phone had a very strange set up where it was associated with one phone number and my actual phone number just forwarded all calls to this number. I deleted Snapchat, then got the issue fixed so that the number that was being used as a forwarding number became my actual number. But because of this, my actual Snapchat account is associated with that number that I never used and have since forgotten. I don't remember my password either as the phone would auto log me in. I tried logging on again and ended up making a second account that's associated with my current mobile number and email address. My friends and wife had been sending stuff to my actual Snapchat account (username "gulleruds") and can verify that I did indeed own it and use it, but now I am no longer able to access it. I need to talk to a human to get this sorted out.

GetHuman2957226 did not yet indicate what Snapchat should do to make this right.

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Customer service issue
Reported by GetHuman2957226
May 21st, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 36375 others
0 customers following this

Timeline

GetHuman2957226 started working on this issue
May 21st, 2019 12:47am
GetHuman2957226 shared this issue with others over email
May 21st, 2019 12:50am
GetHuman2957226 indicated the issue is not fixed yet.
May 22nd, 2019 1:22am
GetHuman2957226 indicated the issue is not fixed yet.
May 24th, 2019 9:30am
GetHuman2957226 indicated the issue is not fixed yet.
May 31st, 2019 1:02am