I first logged into Snapchat and created an account while my phone had a very strange s...
GetHuman2957226's customer service issue with Snapchat from May 2019
Help with my Snapchat issue
Before contacting them, items GetHuman2957226 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman2957226's own words
I first logged into Snapchat and created an account while my phone had a very strange set up where it was associated with one phone number and my actual phone number just forwarded all calls to this number. I deleted Snapchat, then got the issue fixed so that the number that was being used as a forwarding number became my actual number. But because of this, my actual Snapchat account is associated with that number that I never used and have since forgotten. I don't remember my password either as the phone would auto log me in. I tried logging on again and ended up making a second account that's associated with my current mobile number and email address. My friends and wife had been sending stuff to my actual Snapchat account (username "gulleruds") and can verify that I did indeed own it and use it, but now I am no longer able to access it. I need to talk to a human to get this sorted out.
GetHuman2957226 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman2957226 fixed the problem
We are waiting for GetHuman2957226 to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.